Customer Testimonials

Ask for chris acquisitions specialist great guy great service

Humberto provided very good service! He was professional, knowledgeable, friendly, and went above and beyond to make sure everything was taken care of. He made the entire experience smooth and no stress. Actually I enjoyed :))Mercedes-Benz is lucky to have someone like him. Highly recommended!

⭐⭐⭐⭐⭐ I recently purchased a 2020 Audi Q5 for my teenage daughter from Mercedes-Benz of San Juan, and Fidelio Tamez did an outstanding job! He consistently followed up, answered all my questions, sent over Carfax reports, and even contacted a sister dealership to verify the vehicle’s maintenance history. He really went above and beyond to make sure I was comfortable with the purchase. What impressed me most was that this was only a $15,000 vehicle at a Mercedes-Benz dealership. Let’s face it, that’s a small sale for them, but Fidelio treated me like I was buying a $100,000 Mercedes. If he ... Read More

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Google - Nov 1, 2026

⭐⭐⭐⭐⭐ I recently purchased a 2020 Audi Q5 for my teenage daughter from Mercedes-Benz of San Juan, and Fidelio Tamez did an outstanding job! He consistently followed up, answered all my questions, sent over Carfax reports, and even contacted a sister dealership to verify the vehicle’s maintenance history. He really went above and beyond to make sure I was comfortable with the purchase. What impressed me most was that this was only a $15,000 vehicle at a Mercedes-Benz dealership. Let’s face it, that’s a small sale for them, but Fidelio treated me like I was buying a $100,000 Mercedes. If he puts this much effort into a $15,000 sale, imagine the service you’ll get on a $75,000 or $100,000 purchase! It’s rare to find someone who puts this much effort into their work regardless of the sale amount. If you’re shopping at Mercedes-Benz of San Juan, ask for Fidelio Tamez. He’s the guy you want working with you!

Prompt service, professional staff, fill all promises and commitments. Best service dealership south of Dallas

Parece que no quieren vender la verdad 😭 I just visited and left this dealership. I genuinely am interested in purchasing a vehicle and I was extremely disappointed with the lack of customer service. Not a single salesperson approached me, greeted me, or offered any assistance during my visit. You would think that at a dealership where customers are making significant purchases, customer service would be a priority. Unfortunately, that was not my experience. I was a serious potential buyer, but because of the lack of attention and professionalism I decided to leave and drive all the way to Harlingen to ... Read More

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Google - Oct 12, 2026

Parece que no quieren vender la verdad 😭 I just visited and left this dealership. I genuinely am interested in purchasing a vehicle and I was extremely disappointed with the lack of customer service. Not a single salesperson approached me, greeted me, or offered any assistance during my visit. You would think that at a dealership where customers are making significant purchases, customer service would be a priority. Unfortunately, that was not my experience. I was a serious potential buyer, but because of the lack of attention and professionalism I decided to leave and drive all the way to Harlingen to visit another dealership instead. It’s unfortunate that I have to go out of my way just to receive proper customer service. You lost a potential customer simply because no one made the effort to acknowledge me. Very disappointing experience! Was my first and last time going to this dealership and they warned me about San Juan lacking in customer service. I should’ve listened.

Horrible customer service. Do yourself a favor and drive a few extra miles to San Antonio. Wanted to charge me a few thousand on something under warranty and charge me 400 just to look at my SUV and lie. In Houston was free.

Beto was really amazing ! All the staff was very kind. Remi at parts, Ivan in sales, and the manager Sammy was already professional and helpful. Definitely recommend to all !

The EV Charging price is way over the top (.75 kWh). Going rate elsewhere is .35. Also, no shade from intense Sun that makes screen almost impossible to read.

Come and see Ivan he helped us with an awesome deal with my vehicle

Just bought my first Mercedes here! I’ve never owned a Mercedes before and decided to give the brand a chance, and I’m so happy I did. Angel Guerrero helped me throughout the entire process and made it a great experience. Of course, buying a car comes with the usual back-and-forth you’d expect at any dealership, but I really respected the way everything was handled. I never felt pressured or uncomfortable. Everything remained respectful and professional from beginning to end. I also really appreciated the hospitality from everyone there. My 12 year old niece thought Marco Salas was funny! ... Read More

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Google - Sep 14, 2026

Just bought my first Mercedes here! I’ve never owned a Mercedes before and decided to give the brand a chance, and I’m so happy I did. Angel Guerrero helped me throughout the entire process and made it a great experience. Of course, buying a car comes with the usual back-and-forth you’d expect at any dealership, but I really respected the way everything was handled. I never felt pressured or uncomfortable. Everything remained respectful and professional from beginning to end. I also really appreciated the hospitality from everyone there. My 12 year old niece thought Marco Salas was funny! I’m excited about my new Mercedes and happy to officially be part of the Mercedes-Benz family!

Great dealership to work with! Bought a beautiful used vehicle from them and salesman Angel brought it to Harlingen to show it to us. He later delivered it to us in Harlingen when we bought it and brought the paperwork to the Harlingen library to sign as well. Really gave us a stress free experience. Great service!

Had such a great experience with Jennifer and Chris! They both went above and beyond to make the process easy. Chris even brought the vehicle to my business for me to test drive and helped get me the best appraisal value for my Jeep. Jennifer was amazing throughout the entire process—patient, helpful, and really worked with me to make the numbers work. I absolutely love my new Mercedes and highly recommend them both! ⭐️⭐️⭐️⭐️⭐️

I had the best experience iv ever had with a dealership. Jen was amazing! 🥲 She helped me tremendously and got everything done pretty quickly I loved how my car was delivered to me. I highly recommend. I lovee my GLE

Jennifer was absolutely amazing! She went above & beyond making my dream vehicle become a reality. Her professionalism, knowledge & exceptional service along with your great staff made our purchasing experience phenomenal. Jennifer you are truly the best & again thank you so much & may God's blessings continue to bestow upon you always.🙌😊

Great experience at Mercedes-Benz San Juan! Although we arrived close to closing time, Geo came out to greet us and took the time to show us all of the SUVs we were interested in. He explained the differences between each one, answered all of our questions, and worked with us to get the payment we wanted. We truly appreciate Geo for making the entire buying experience smooth and stress-free. We definitely recommend him to anyone looking to purchase a vehicle. Thank you, Geo, and Mercedes-Benz San Juan!

I had an outstanding experience working with Jennifer and Modesto. I arrived knowing exactly what I was looking for, and the entire process was completely pressure-free. They made the transaction efficient and seamless, and I was in and out in under an hour. I highly recommend them for anyone seeking a smooth and professional vehicle purchase.

August 26, 2026 - WAITING ON A WINDSHIELD IS ANYONE ELSE GOING THRU THIS ??

Awesome service and great service.

Entering the dealership we were welcomed by Allen Ramos and instantly helped search for a vehicle…he was considerate of our budget, values, and explained everything so well.. ultimately we left with a vehicle and great customer service.

Marco Salas was very helpful, and it was a super fast process

The dealership refused to take responsibility for an issue that was not present before I dropped off my car. I reported it immediately, but instead of resolving the problem, they charged me $189 for a diagnosis and even added a separate charge for gloves. I've never experienced these types of charges at any other dealership. To make matters worse, they refused to fix the issue I discovered when I picked up my vehicle. Very disappointing customer service and lack of accountability.

My wife and I recently purchased a Mercedes-Benz, and I wanted to take a moment to recognize Andres Macias for making the entire experience such a positive one. From the first conversation to the day we drove the vehicle home, Andres was professional, knowledgeable, and very easy to work with. He never made us feel pressured and took the time to answer every question we had. Most importantly, he made sure my wife got exactly the vehicle she wanted. If you’re looking for someone at Mercedes-Benz who will treat you right and make the experience stress-free, ask for Andres ... Read More

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Google - Jul 3, 2026

My wife and I recently purchased a Mercedes-Benz, and I wanted to take a moment to recognize Andres Macias for making the entire experience such a positive one. From the first conversation to the day we drove the vehicle home, Andres was professional, knowledgeable, and very easy to work with. He never made us feel pressured and took the time to answer every question we had. Most importantly, he made sure my wife got exactly the vehicle she wanted. If you’re looking for someone at Mercedes-Benz who will treat you right and make the experience stress-free, ask for Andres Macias. He definitely earned our business, and we appreciate all of his help. Thanks again, Andres — you knocked it out of the park for us.

They tried to charge 1290.39 for an oil change on a Mercedes Benz Sprinter stay away !!! (Service Advisor Humberto Maldonado) For better pricing use Mercedes-Benz of San Antonio 9600 San Pedro Ave, San Antonio, TX 78216 it will cost less than half

Jose and Lupe are the best! They were very friendly and did an excellent job helping me out! I highly recommend them!

Horrible service in parts departament crazy in their prices I get better deals in Mercedes Benz of San Antonio and faster sent one of my drivers with the old part so they can compare it and still they made the mistake and send him with the wrong part I took the part back and they come up with excuse sorry can't return electrical parts when it was there mistake I mean come on!!!! We only had the part they sold us for less than an hour and the manager refused to come out and rectify the situation. We understand ... Read More

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Google - Jun 16, 2026

Horrible service in parts departament crazy in their prices I get better deals in Mercedes Benz of San Antonio and faster sent one of my drivers with the old part so they can compare it and still they made the mistake and send him with the wrong part I took the part back and they come up with excuse sorry can't return electrical parts when it was there mistake I mean come on!!!! We only had the part they sold us for less than an hour and the manager refused to come out and rectify the situation. We understand the return policy, but it's unacceptable when the "parts specialist" sells you the wrong part and then refuses to take accountability for their mistake. Never shopping here again for parts.

(Translated by Google) Excellent (Original) Excelente

(Translated by Google) That dealership is completely unreliable. I thought that because it was a Mercedes-Benz, it would be a trustworthy dealership, but it wasn't. I bought a used truck, and it broke down after only two days. I went to the dealership to tell them, but since I didn't buy the warranty, they wouldn't help me. I'd only had it for two days, and it broke down. It didn't even last a week. I would have understood if I'd had the truck for months, but not two days after buying it. They're ... Read More

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Google - Jun 5, 2026

(Translated by Google) That dealership is completely unreliable. I thought that because it was a Mercedes-Benz, it would be a trustworthy dealership, but it wasn't. I bought a used truck, and it broke down after only two days. I went to the dealership to tell them, but since I didn't buy the warranty, they wouldn't help me. I'd only had it for two days, and it broke down. It didn't even last a week. I would have understood if I'd had the truck for months, but not two days after buying it. They're great at getting people to buy from them, but when there are problems, they wash their hands of it. After that, they don't even listen to you. 0% THAT DEALERSHIP IS USELESS. (Original) Nada confiable en esa agencia, pence que por ser Mercedes Benz iva ser agencia confiable, pero no fue asi. Compre una troca usada y a los 2 dias me fallo, fui ala agencia a decirles, pero como no compre la garantia pos. No me quisieron ayudar. Pero solo tenia dos dias de averla comprado y se descompuso. No duro ni una semana. Yo ubiera entendido si la troca ya ubiera tenido meses con ella, pero no a los 2 dias de comprarla. Pero son muy buenos para comenser ala gente que compre, pero cuando hay problemas se limpian las manos. Ya despues ni te hacen caso. 0% NO SIRVE ESA AGENCIA....

MB San Juan is elite. Not just Valley elite… Even in the MB ecosystem across the country. As someone who used to have MBUSA & dealerships across North America as clients, I’m beyond impressed with how incredible the team is here.

Lesley was amazing! She is extremely knowledgeable about all details of the vehicle. It was an extremely quick process! She knows what she is doing. She was so patient, compassionate, and kind. Best saleswoman ever!

Excellent Customer Service!, Humberto is very knowledgeable and a Great listener!! Overall the Best experience I have had to date. Highly Recommended!!!

(Translated by Google) The best service (Original) El mejor servisio

Excellent service from the start to finish at Mercedes-Benz. The staff was professional, knowledgeable, and made the entire process smooth and stress-free. Truly top notch service from Lupe, J-rod, Beto and Pricilla! Thank you MB!

Great and quick service! Lupe gave me fast updates & responses.

I highly recommend coming to Mercedes Benz of SJ! I came to do a car service with them, staff was extremely friendly and helpful at all times. Any questions I had, they were very helpful in answering. It didn’t take too long for my car to be ready. It took about a week and a half to get my service done. I’ve had my car for a bit, and soo far it’s going well. Place is extremely neat, and kept with a clean, sanitary environment. It was my first time coming here, but I hope for my ... Read More

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Google - Apr 23, 2026

I highly recommend coming to Mercedes Benz of SJ! I came to do a car service with them, staff was extremely friendly and helpful at all times. Any questions I had, they were very helpful in answering. It didn’t take too long for my car to be ready. It took about a week and a half to get my service done. I’ve had my car for a bit, and soo far it’s going well. Place is extremely neat, and kept with a clean, sanitary environment. It was my first time coming here, but I hope for my next service, I can come back here. 10/10 .

Everything went smoothly and everyone was genuinely thankful for my business

Lupe has an excellent service.

Lesly was awesome! Made the process so much easier, very thank you!

The recent dealer visit was truly outstanding, no pressure and questions answered with patience & with time to make an informed overnight decision.

I had a great experience working with Joe Trevino while purchasing my car remotely. I had never purchased a vehicle remotely, and had some reservations about doing it. Throughout the buying process, Joe was consistently responsive, answered every question thoroughly, and made the entire process feel easy and transparent. He really went above and beyond to ensure I was comfortable with each step, which gave me a lot of confidence in making a big decision from a distance. I’d highly recommend working with him. I spoke with several other dealerships about vehicles, and not a single one treated me ... Read More

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Google - Apr 16, 2026

I had a great experience working with Joe Trevino while purchasing my car remotely. I had never purchased a vehicle remotely, and had some reservations about doing it. Throughout the buying process, Joe was consistently responsive, answered every question thoroughly, and made the entire process feel easy and transparent. He really went above and beyond to ensure I was comfortable with each step, which gave me a lot of confidence in making a big decision from a distance. I’d highly recommend working with him. I spoke with several other dealerships about vehicles, and not a single one treated me with the professionalism that Joe did.

Outstanding experience with Mercedes-Benz. I want to give a special thanks to Lupe Serrata on his top notch service! The staff was professional, and the quality of everything felt premium from start to finish. Definitely a 5-star experience!

The best car buying experience I have had in the 40 years of purchasing cars! Made the deal online and over the phone, paper work was exactly as discussed. Picked my wife and I up at the airport, total delivery less than an hour. Angel was amazing to deal with, so personable, will be back to buy another vehicle from him and the dealership. Highly recommend Mercedes of San Juan and Angle and the entire staff.

Purchased a service maintenance plan for my S580 with factory service recommended every 10k miles. Wife took car in for 20k service and all they did was chain oil and wipers. Did not perform factory recommend service. Called dealership 4 times to speak with service manager and call had not been returned as of this post ( several hours). I didn’t pay $4k to get four oil changes and. Wiper blades. Won’t return calls. Got better service with my previous S560. Service is getting worse. Next luxury car will be a Lexus!

Great experience at the Mercedes-Benz dealership, Hector Morales, sales consultant, and Lesley Rendon sales, consultant were very relaxed and pleasant to work with. Even buying a Ford ranch truck, the service was excellent—attentive, positive, and super helpful. They followed up on all my questions and made everything easy. Highly recommend!

Marco Salas and Allen Ramos were incredible to work with. I showed up with my wife and was quickly greeted by Allen and offered a refreshment. We initially were looking to test drive a preowned Mercedes and after we test drove and worked a deal, we asked Allen to look at new inventory. Allen was patient and looked through their inventory for a vehicle that met our needs. We were able to work a deal with no back and forth, sales tactics, or pressure. After the sale, Allen and Marco assured me to come back to get the car detailed ... Read More

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Google - Mar 24, 2026

Marco Salas and Allen Ramos were incredible to work with. I showed up with my wife and was quickly greeted by Allen and offered a refreshment. We initially were looking to test drive a preowned Mercedes and after we test drove and worked a deal, we asked Allen to look at new inventory. Allen was patient and looked through their inventory for a vehicle that met our needs. We were able to work a deal with no back and forth, sales tactics, or pressure. After the sale, Allen and Marco assured me to come back to get the car detailed since the detailers had already left for the day and the following week, I was greeted warmly by Allen and Marco once again. Marco even gave me a call that week to ask how everything with the car was going. I highly recommend the dealership for their customer service, professionalism, and transparency. I have shopped multiple dealerships here in the valley and this is by far the best experience that I have ever encountered! Thanks again to Marco, Allen, and the entire Mercedes Benz of San Juan team.

Excellent service with Mr. Andres he helped us out on getting what we were looking for.

I CAME TO THIS DEALERSHIP BECAUSE I TRUSTED THE NAME!!!! Just because I can't put zero stars I'm doing one so last year I bought a explorer from this supposed well renounce dealership mind you me and my wife just had a New born and two older girls riding around in a Cruze with no AC and finally got financially stable so I shopped around for a family vehicle and got pre-approved with Mercedes San Juan and went to check it out I bought it as is thinking it should just be spark plugs and coils maybe fuel ... Read More

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Google - Feb 25, 2026

I CAME TO THIS DEALERSHIP BECAUSE I TRUSTED THE NAME!!!! Just because I can't put zero stars I'm doing one so last year I bought a explorer from this supposed well renounce dealership mind you me and my wife just had a New born and two older girls riding around in a Cruze with no AC and finally got financially stable so I shopped around for a family vehicle and got pre-approved with Mercedes San Juan and went to check it out I bought it as is thinking it should just be spark plugs and coils maybe fuel filter but one day after I bought it I had to take it to a mechanic I thought I had more time but I told myself if I fix it now I'll have a semi new 2018 explorer with 85,000 miles well it's been 6 months and I have had spent so much money into just to get it running long enough to take me to work and the kids to school they sold me a vehicle with messed up motor mounts it had oil dripping from the head and valve cover missing bolts on trans and engine some where broken and had to be welded out AC line broke due to missing bolts and now it has a messed up torque converter and possibly transmission failure due to them selling a vehicle that should of never been sold without inspection or repairs the fact that I had my family and almost had an accident do to how poorly the vehicle is is astonishing to me just to make a sale and when I called and tried just to ask for help I always got the run around from staff and management the sales person who supposedly gave me a good deal is Giovanni flemenco who had the audacity to tell me to keep up with payments for a year and they can get me into something newer sir all I needed was a decent family vehicle you guys have lost a potential customer for life but just know I have kept up with payments even though it's been at mechanics longer than it has been on the road thanks for nothing San Juan Mercedes

Allen Ramos was excellent at handling our deal and provided exceptional customer service.

This is my second car from Mercedes-Benz of San Juan and I’m very happy with my purchase! Geo and Angel went above and beyond to make the process smooth and stress-free. Highly recommend buying here!

Joe Treviño at Mercedes-Benz is AMAZING! He is incredibly kind, professional, and truly goes above and beyond for his customers. His customer service is unmatched, and he makes the entire car-buying experience feel easy and stress-free. I loved working with him so much that I purchased my second vehicle because of Joe, and I’ll absolutely be going back again. If you’re considering Mercedes-Benz, do yourself a favor and ask for Joe — you won’t regret it!

It's always great working with Ramos. He listens to your needs and is a great help in finding what we want. Comprén con Ramos!

I am a physician from McAllen, Texas, and I cannot say enough good things about Mercedes-Benz of San Juan. I purchased my first Mercedes from Mercedes-Benz of San Juan in 2018. Since then, I have purchased twelve vehicles, and I continue to return for one simple reason: they do business the right way. For most of my life, my car-buying experiences were filled with pressure, games, and the assumption that a doctor would not care about price. After more than 40 years of buying cars and helping friends navigate the process, I understand the car business well and I speak the language. ... Read More

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Google - Jan 31, 2026

I am a physician from McAllen, Texas, and I cannot say enough good things about Mercedes-Benz of San Juan. I purchased my first Mercedes from Mercedes-Benz of San Juan in 2018. Since then, I have purchased twelve vehicles, and I continue to return for one simple reason: they do business the right way. For most of my life, my car-buying experiences were filled with pressure, games, and the assumption that a doctor would not care about price. After more than 40 years of buying cars and helping friends navigate the process, I understand the car business well and I speak the language. Mercedes-Benz of San Juan is different. They are a diamond in a sea of rocks. For eight years, they have treated me like family. There are no pressure tactics, no gimmicks, and no nonsense. Just honest conversations and fair deals. They do not push unnecessary dealer add-ons to inflate prices, and they respect their customers’ intelligence and time. Sam Tijerina, Marco Salas, and the entire team are exceptional. They are professional, knowledgeable, friendly, and genuinely easy to work with. Having dealt with well over 100 dealerships over the years, I can confidently say they truly stand out as the cream of the crop. Like me, they understand that real customer service does not end when the sale is complete. It is the service during and after the sale that earns trust and lifelong customers. Mercedes-Benz of San Juan has earned mine many times over. If you are looking for integrity, transparency, and a dealership that values long-term relationships over short-term gains, this is the place.

Mr. Jaime Cantu provided amazing customer service! He was very knowledgeable and made sure I left the lot with what I wanted!

Excellent Warranty service. The CEL came one 10 days out of Factory 4 year warranty, but that is to be expected. After a quick diagnostics our CPO Warranty covered the repair. Special Thanks to Mr. SOTO for green lighting the coverage and getting the car back home in 2 days when the line was a day and a half to bring the car in. Donuts on Saturday Team MB-SJ

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Horrible place. Went it to purchase a vehicle had my own bank ready to finance test drove the car was interested asked for the purchase order to take to my bank to get deal done and they refused. They said either I financed with them or no deal. Saleman was great managers were rude and unprofessional wouldn't recommend going there unless u are willing to deal with whatever scam the finance manager wants to give you.

(Translated by Google) We have been Mercedes-Benz customers in San Juan for over 10 years, during which time we have purchased more than 10 vehicles from this dealership, always with a positive experience… until now. We currently have a 2025 GLS that has a problem with the front calipers/discs (only the front ones, not the rear). When we took the vehicle in for service, we were initially informed that a diagnostic test would be performed and that, if it was a defect, the warranty would cover it at no cost. However, they later changed their story and now claim that the noise ... Read More

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Google - Dec 31, 2025

(Translated by Google) We have been Mercedes-Benz customers in San Juan for over 10 years, during which time we have purchased more than 10 vehicles from this dealership, always with a positive experience… until now. We currently have a 2025 GLS that has a problem with the front calipers/discs (only the front ones, not the rear). When we took the vehicle in for service, we were initially informed that a diagnostic test would be performed and that, if it was a defect, the warranty would cover it at no cost. However, they later changed their story and now claim that the noise is due to the person washing the cars using a chemical, which is why they refuse to take responsibility for the problem. Despite this, they intend to charge $250 for the diagnostic test, contradicting what we were originally told. We were attended to by Mr. Rafael Soto, who stated that he “didn’t know if we were telling the truth” about the cause, and later we spoke with the manager, Priscila, who assured us that the problem was due to the chemicals, closing the case without assuming any responsibility. Our experience has been that they are very attentive when making a sale, but when a real problem arises with a new vehicle, they evade their responsibility and try to charge the customer. We consider this practice unprofessional and disappointing for a brand and a dealership that prides itself on excellence. We are sharing this experience so that other customers are informed before buying from this dealership, which doesn't take care of its customers. Will we take legal action? Of course. RESPONSE TO THE DEALERSHIP At no point were we rude. We simply expressed concerns that we believe reflect serious shortcomings on your part as a company. On the contrary, Rafael stated that he could not confirm whether what we were saying was true, which felt as though we were being indirectly called dishonest. If this is what is considered showing respect to a customer, it raises serious concerns about how customers are treated. Additionally, regarding the $250 diagnostic fee we were charged, we were informed that this fee applies only if the issue is not covered by the warranty. In this case, it was very easy for your team to conclude that the problem with the calipers was caused by a chemical used by the car wash, despite the fact that no such chemicals have ever been applied to the vehicle. This conclusion was presented as fact, without any evidence, rather than the dealership taking responsibility or providing substantiated proof to support that claim. (Original) Somos clientes de Mercedes-Benz de San Juan desde hace más de 10 años, durante los cuales hemos adquirido más de 10 vehículos en esta agencia, siempre con una experiencia positiva… hasta ahora. Actualmente tenemos una GLS 2025 que presenta un problema en los calipers/discos delanteros (únicamente en los delanteros, no en los traseros). Al llevar el vehículo para revisión, se nos informó inicialmente que se realizaría un diagnóstico y que, de tratarse de un defecto, la garantía lo cubriría sin costo. Sin embargo, luego cambiaron la versión y ahora alegan que el ruido se debe a que la persona que lava los autos utiliza un químico, razón por la cual se niegan a hacerse responsables del problema. A pesar de esto, pretenden cobrar $250 por el diagnóstico, contradiciendo lo que se nos indicó originalmente. Fuimos atendidos por el Sr. RAFAEL SOTO, quien indicó que “no le consta que estemos diciendo la vdd” la causa, y posteriormente hablamos con la manejadora PRISCILA, quien aseguró que el problema se debe a los químicos, cerrando el caso sin asumir responsabilidad alguna. Nuestra experiencia ha sido que para vender son muy atentos, pero cuando surge un problema real con un vehículo nuevo, evaden su responsabilidad y buscan cobrarle al cliente. Consideramos esta práctica poco profesional y decepcionante para una marca y una agencia que presume de excelencia. Compartimos esta experiencia para que otros clientes estén informados antes de comprar en esta agencia en la que no procuran a los clientes. Tomaremos acciones legales? Claro que si RESPONSE TO THE DEALERSHIP At no point were we rude. We simply expressed the concerns we believe reflect serious shortcomings on your part as a company. On the contrary, Rafael stated that he could not confirm whether what we were saying was true, which felt as though we were being indirectly called dishonest. If this is what is considered showing respect to a customer, it raises serious concerns about how clients are treated. Additionally, regarding the $250 diagnostic fee we were charged, we were informed that this fee applies only if the issue is not covered by the warranty. In this case, it was very easy for your team to conclude that the problem with the calipers was caused by a chemical used by the car wash, despite the fact that no such chemicals have ever been applied to the vehicle. This conclusion was presented as fact, without any evidence, rather than the dealership taking responsibility or providing substantiated proof to support that claim.

Atrocious, the BDC woman who took my call told me she would get a salesman Joe to call me about the vehicle. Never receive a call, I call a couple hours later about the same car…says it’s available. Then I get transferred to this Joe guy who just miraculously SOLD the car I inquired about before his “apparent”sale…you would think a high line dealer would know how to treat out of state customers on the phone and be trained on customer service skills, apparently not! EDIT:My call was not transferred, if you listen to the ... Read More

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Google - Dec 29, 2025

Atrocious, the BDC woman who took my call told me she would get a salesman Joe to call me about the vehicle. Never receive a call, I call a couple hours later about the same car…says it’s available. Then I get transferred to this Joe guy who just miraculously SOLD the car I inquired about before his “apparent”sale…you would think a high line dealer would know how to treat out of state customers on the phone and be trained on customer service skills, apparently not! EDIT:My call was not transferred, if you listen to the recorded phone call. I do understand how a review like this can tarnish your dealers reputation, however gaslighting the customer when in fact your process didn’t give equal opportunity. The BDC should have offered me a deposit on the vehicle at that time if the car was not sold yet and I would have given her a non refundable partial payment on my AMEX! Your team needs training.

Sales is ok service dept is terrible no call back they damage my car still no totaly repaired keep calling had a loaner rock cracked windshield they had no problem calling me to pay for it then charged a 1000. To replace it on cheapest sedan they had so beware.

I initially spoke with a salesperson at your location, but unfortunately, I didn’t receive the attention or assistance I needed. I then reached out to the team in Harlingen, where I was promptly taken care of and was able to purchase the exact vehicle I wanted to gift my wife for the holidays — all on the same day.

My wife bought a 2024 GLC43 AMG Im Pharr location last year. Nice looking car but these cars have too many issues. Engine light comes on all the time.( dealer says Ita normal ) NO MAMES ! Another issue today that’s totally mind blowing for this year. I have Ford vehicles myself and never have I had issue like these. My tires are 5 years old and have about 100k on them with no peeling and none of my dash lights come on. Go Ford tough and have peace of mind ! The Hell with Mercedez!!!

Very disappointed on how one can spend so much money on a down payment and payment and when it’s taking to service and claim a sensor was hit by a pebble it’s not covered and it’s x much to fix. Very disappointed with the service department when taking a car in due to when reversing it stopped so hard and noises went off and they claim they couldn’t duplicate the problem and move on to the next client. Very dissatisfied on how the service department goes by a “ transparent playbook” and blame a scuff on a ... Read More

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Google - Nov 5, 2025

Very disappointed on how one can spend so much money on a down payment and payment and when it’s taking to service and claim a sensor was hit by a pebble it’s not covered and it’s x much to fix. Very disappointed with the service department when taking a car in due to when reversing it stopped so hard and noises went off and they claim they couldn’t duplicate the problem and move on to the next client. Very dissatisfied on how the service department goes by a “ transparent playbook” and blame a scuff on a side mirror why the sensor is going off but would need to charge to make sure because that’s not under warranty. The sales and finance team is top notch. But after the sale? When sensors go off and claim a pebble hit sensor, we can’t duplicate the problem the sky is grey and the scuff mark may have cause harness sensor issues? Unfortunately we will most likely trade this in. Get better, explore options other than blaming a scuff, a non duplicate problem, a pebble hit a sensor and come up with better solutions for clients spending 60 to 70k.

I purchased a Mercedes vehicle in April 2025, and unfortunately, my experience has been very disappointing. The car does not seem to be built with the quality and durability I expected from the brand — it feels fragile and has already required service multiple times. It has been in the shop three times since I bought it, which is extremely frustrating for a new vehicle. The service department has not gone out of their way to make things right or to ensure customer satisfaction. Overall, I expected far more from Mercedes in terms of reliability and service. I hope the company takes ... Read More

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Google - Nov 5, 2025

I purchased a Mercedes vehicle in April 2025, and unfortunately, my experience has been very disappointing. The car does not seem to be built with the quality and durability I expected from the brand — it feels fragile and has already required service multiple times. It has been in the shop three times since I bought it, which is extremely frustrating for a new vehicle. The service department has not gone out of their way to make things right or to ensure customer satisfaction. Overall, I expected far more from Mercedes in terms of reliability and service. I hope the company takes feedback like this seriously and improves both vehicle quality and customer support. The first time I took in my car for service they could not determine the issue that was causing the car to break hard when reversing. The second time I took it in I continued having issues with the car. I was told there was a pebble size ding on the front left sensor. Which was not going to be fixed and was going to have to pay out of pocket. Third time I took car today 11-5-25 in I was told it had a scuff on the side mirror. They would have to take mirror apart to diagnose the issue. They will be charging to see if the mirror part caused the sensors to go off and charge for that. Overall, I’ve had a very disappointing ownership experience so far. The car has required repeated visits for service, and the dealership’s approach has not shown much effort to resolve issues or stand behind the product. I expected much higher quality and customer care from Mercedes. Aside from the quality of this vehicle We did receive great service from our sales associate.

Service was excellent Car is fully back to baseline Tires were changed on time Car was clean and nice at pickup Minor issues when paying by check and verification was delayed in a busy day If you could give clear instructions to pay before pickup would be good Overal, excellent car, excellent service.

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Amazing Service team. Quick and easy. Thank you guys for all your help.. shoutout to Ray , Rick and Juan . You guys are the real MVP

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I've dealt with many salesmen but Joe Trevino tops them all. His personality and professionalism is outstanding. From start to finish he didn't miss a beat. I highly recommend going to MB of San Juan for your next vehicle purchase.

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Called in for transmission fluid change for Mercedes Benz sprinter. I typically pay $700-800 and own 5 of these trucks. They quoted me $1,800 lol Always wonder how these dealership that charge 3X stay in business...

So, I’m needing my first oil change on my brand new Mercedes- my 1st Mercedes I might add. And so naturally I want to have the Mercedes dealership handle that service for me… so I call set it up. The dude that received me at the service garage was very unfriendly I might add He brings me in sits me down with another unfriendly dude. And he proceeds to show me how this basic simple oil change is going cost $718 American bucks ! I said , nope I’ll go else where. So I ended up at the Lexus dealership where ... Read More

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Google - Jul 25, 2025

So, I’m needing my first oil change on my brand new Mercedes- my 1st Mercedes I might add. And so naturally I want to have the Mercedes dealership handle that service for me… so I call set it up. The dude that received me at the service garage was very unfriendly I might add He brings me in sits me down with another unfriendly dude. And he proceeds to show me how this basic simple oil change is going cost $718 American bucks ! I said , nope I’ll go else where. So I ended up at the Lexus dealership where I was treated with lots of courtesy and friendliness. I had a Starbucks cafe with FREE beverages and snacks. And the most lux and comfortable sitting areas. They did my oil change is less than 2 hours washed and vacuumed my vehicle and escorted me to my car when it was ready and get ready for this- the SAME oil change cost me $171 Mercedes is out for their ever living minds ! And I’m sure Lexus is happy to pick up the fall out.

Ms Priscilla has helped me for past several years and always been very gracious and prompt. She has an outstanding demeanor and often times went out of her way to get my vehicle serviced and return it on time. I highly recommend her. Every time I called for service or repair needs, she not was prompt but also anticipated that I needed a ride back to work and had it ready. Much appreciate her attention to detail.

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I have to say I am extremely disappointed with Mercedes-Benz of San Juan! Bad Service Advisors and Sneaky, and they will try to make you buy things from them CAREFUL! As we were coming back from a camping trip, we got stranded about 35 miles out from our home. At the beginning, everything seemed to be going smoothly. Mercedes-Benz sent the wrecker for our vehicle, and we were taken home. The following day, we were notified that they had received our vehicle and were going to send all the information to Alpha Warranty for our tire issue. They mentioned the inspection ... Read More

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Google - Jun 3, 2025

I have to say I am extremely disappointed with Mercedes-Benz of San Juan! Bad Service Advisors and Sneaky, and they will try to make you buy things from them CAREFUL! As we were coming back from a camping trip, we got stranded about 35 miles out from our home. At the beginning, everything seemed to be going smoothly. Mercedes-Benz sent the wrecker for our vehicle, and we were taken home. The following day, we were notified that they had received our vehicle and were going to send all the information to Alpha Warranty for our tire issue. They mentioned the inspection would be done that same day, and two recalls were needed. As the day went by, we were waiting for the call at the end of the day. We finally received a call from a very unprofessional and sneaky agent from Mercedes-Benz stating that they had already put in the claim and that pictures of our tire had been submitted. According to the service advisor, the tire had not been approved because it was wear and tear due to no alignment being done, which was causing the back tires to wear out. I told her I would check with my insurance and see why they didn't want to cover it, and when I called, they told me NO ONE HAD SENT PICTURES! The service advisor, Pricilla Flores, decided to send the pictures after she had submitted a claim and it was denied, and then she sent lots of pictures, and it was showing it was a wear and tear since she had suggested the same thing to the insurance agency, as if she worked for them. We went in and spoke with the service manager, and he mentioned it was due to an unalignment and mentioned it had nothing to do with the miles it had, but it was due to services not being performed correctly. When we told him our vehicle was a lease and that we would take it every 12,000 miles, and not once have we been told or suggested that they need an alignment or rotation, especially if the damage is in the inner zone of the tire. The service manager said himself and I quote **SINCE IT'S AN ELECTRIC VEHICLE THEY ONLY CHECK AIR FILTER, COOLANT AND FLUIDS**. This means that Mercedes-Benz does not seem to care about their customers and they don't check your vehicle carefully or suggest anything to you because checking tire pressure only is something that my vehicle will advise me on its own, so be careful when you purchase insurance through them cause they don't tell you what they cover or check your vehicle. I believed they would inspect your vehicle and at least tell you what was recommended for your vehicle, even Wal-Mart's Auto department tells you what is recommended for your tires while doing an oil change. Then, I took the tire because I had to pay for the tire out of my pocket, and the service agent told me I couldn't use the tire I took because it was bad. She was insisting that she could order me her 350.00 tire and wanted me to order it, and I told her I knew that tire was good and I was not going to buy the tire from her, and then she finally came back and said she was going to use the tire that I had taken. Later on, I called to see if my vehicle was ready, and they said they still needed to perform updates on the recalls, when I had been told they had done them since I first took my vehicle. I was very disappointed with even the service given from Mrs. Priscilla Flores and the Service Manager Juan Hernandez because even after he knew that we had a issue with the service advisor he continue to let her work in our vehicle and services he didn't seem to care or take the time to make us feel comfortable with the whole service experience.

One of the worst places to go to fix your Mercedes you go with one problem and they put you 8 more only to get more money from you

DAVID FROM SERVICE DEP. HAS ANGER ISSUE, RUDE WITH GUEST, DOES NOT LET YOU TALK.

My Mercedes’ engine warning light came on, so I went over there to have it checked. The diagnosis showed that the issue was with the computer system, and they replaced it. They provided me with a rental car to use temporarily while they repaired my car. However, to my surprise, they required me to pay for the rental car $35 myself and even restricted me from driving it out of town. I can’t understand this—if it’s Mercedes’ own quality issue, why should the customer have to cover the cost of a temporary vehicle? And why impose driving restrictions ... Read More

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Google - Feb 28, 2025

My Mercedes’ engine warning light came on, so I went over there to have it checked. The diagnosis showed that the issue was with the computer system, and they replaced it. They provided me with a rental car to use temporarily while they repaired my car. However, to my surprise, they required me to pay for the rental car $35 myself and even restricted me from driving it out of town. I can’t understand this—if it’s Mercedes’ own quality issue, why should the customer have to cover the cost of a temporary vehicle? And why impose driving restrictions on it? Additionally, My newly purchased Mercedes has a serious factory defect with the windows. Every time I drive over a bump, they make abnormal rattling noises. I’ve taken it in for inspection 4 to 5 times over the past year, but they still haven’t been able to fix it! Honestly, I’m seriously considering switching to BMW. My wife was also planning to switch from Lexus to Mercedes, but at this point, we’ve almost completely abandoned that idea. Maybe sticking with Lexus or moving to BMW would be a better choice.

“Excellent service from the team at San Juan Mercedes-Benz! Angel was extremely helpful, kept us updated throughout the process, and even had a car ready for us when we dropped ours off for servicing. The whole experience was smooth and professional. Highly recommend!”

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Unsatisfied Customer – Mercedes-Benz of San Juan I am extremely disappointed with my experience at Mercedes-Benz of San Juan. The dealership has been dishonest regarding the condition of their certified vehicles and the accuracy of the Carfax reports. Salesperson Jessie Ortiz and General Manager Sam Tijerina were aware that one of the pre-owned vehicles we purchased had been previously repaired but failed to disclose this critical information. This lack of transparency is unacceptable, especially when purchasing a certified vehicle. Additionally, we purchased three vehicles at once, including a brand-new 2024 GLS 450. To our frustration, we are still waiting for necessary repairs on ... Read More

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Google - Jan 30, 2025

Unsatisfied Customer – Mercedes-Benz of San Juan I am extremely disappointed with my experience at Mercedes-Benz of San Juan. The dealership has been dishonest regarding the condition of their certified vehicles and the accuracy of the Carfax reports. Salesperson Jessie Ortiz and General Manager Sam Tijerina were aware that one of the pre-owned vehicles we purchased had been previously repaired but failed to disclose this critical information. This lack of transparency is unacceptable, especially when purchasing a certified vehicle. Additionally, we purchased three vehicles at once, including a brand-new 2024 GLS 450. To our frustration, we are still waiting for necessary repairs on the brake pads for this brand-new vehicle. Customers expect honesty, professionalism, and quality when purchasing from a dealership of this caliber, yet Mercedes-Benz of San Juan has not met those expectations. I strongly urge others to proceed with caution when dealing with this dealership.

Purchased car here but received better service and attention to our issue in SATX.

Mike Santos is my service representative and he makes sure that my AMG GLS 63 stays in perfect condition! It is 7 years old and still looks and operates like showroom new!

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Worst customer service, In 5 Years have tried to buy a car from them on 3 different occasions. Same out come. You would expect Mercedes dealership to go up and beyond. Not this one they have the we are better than you attitude. They refuse to discuss or talk about any pricing unless they make you sit in front of them. (old car salesmen tactic, Don't let the customer leave till we pressure a deal). I tried to get a price on a car, They told me sticker and refused to negotiate without me going in. I sent pictures and vin ... Read More

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Google - Sep 16, 2024

Worst customer service, In 5 Years have tried to buy a car from them on 3 different occasions. Same out come. You would expect Mercedes dealership to go up and beyond. Not this one they have the we are better than you attitude. They refuse to discuss or talk about any pricing unless they make you sit in front of them. (old car salesmen tactic, Don't let the customer leave till we pressure a deal). I tried to get a price on a car, They told me sticker and refused to negotiate without me going in. I sent pictures and vin of possible trade, again they refused to give any kind of number. unless i go in. problem was i had already been in and sat for 30minutes to get a nada report on the car i wanted, and to meet in person. Never once did anyone offer to come pick up my trade if they wanted to see it so bad. I even got the manager involved, and he could careless if he made a sell or not, seems the dealership is on a power trip to make you do what they want. seems you would get pampered to for a 1/4 million dollar car. I get much better service from Bert Ogden and Payne. They have even brought paper work to me if I was to busy, even picked up trade and delivered. I will never buy a Car From Mercedes of San Juan just on principal.

Horrible experience with the service department, you take your vehicle to get something fixed and they break something else , I've had my Gle 450 2024 4 times already and there is ALWAYS some kind of issue .

I feel extremely disappointed and undervalued. My used Mercedes Benz has been nothing but trouble. I purchased an extended warranty with the promise of unlimited mileage coverage for 3 years. However, less than 2 years in, the warranty is already exhausted. According to Alpha Warranty, coverage is limited to the car’s value at the time of service, which was never mentioned when I bought the car. I was assured of unlimited mileage for 3 years. The car has been in and out of service with unresolved issues since the first visit. It has failed to start multiple times, leaving me stranded with ... Read More

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Google - Sep 1, 2024

I feel extremely disappointed and undervalued. My used Mercedes Benz has been nothing but trouble. I purchased an extended warranty with the promise of unlimited mileage coverage for 3 years. However, less than 2 years in, the warranty is already exhausted. According to Alpha Warranty, coverage is limited to the car’s value at the time of service, which was never mentioned when I bought the car. I was assured of unlimited mileage for 3 years. The car has been in and out of service with unresolved issues since the first visit. It has failed to start multiple times, leaving me stranded with my kids. Despite mentioning the sputtering and shaking for over a year, it took four visits for them to suggest it might be the transmission. Now, they want $10K upfront to diagnose the motor. I did ask service for corporate’s information which I’m still waiting to be provided with. When I spoke with Sam from Finance on Thursday about my extended warranty, he dismissively said, “the warranty was not something that I wrote a check for, that it was financed.” This remark was very disrespectful. Whether financed or paid in cash, the warranty and Mercedes received their money from the bank. I did not receive the level of attention and responsiveness I expected. As a customer, I believe in the importance of aligning actions with a business’s Mission & Vision statements. It seems my husband and I don’t fit their mold of the perfect customer, so we aren’t worth their time or respect. I have never felt so low and disrespected in my life, I understand we will encounter issues however it’s how the dealership works those out with the client. Yet, the way I been treated so far has been far from their core values; integrity, openness, and respect. I would not recommend this dealership at all.

It is awesome!!! Angel does not make you wait in line they get he even gets me a coffee or drink of my choice while I sit! He is also super proactive and tells me when I’ll need to replace my tires and get an oil change!

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(Translated by Google) Terrible service. Transmission failure on a 2024 GLE450. It took more than 15 days to schedule the truck to come into the shop, and even then, it's been 10 more days, and they haven't been able to diagnose it. I called and they told me they'd probably start inspecting it in 5 more days. It's assumed that you buy these high-end vehicles to avoid any hassles, and it's been a very bad experience, and it's not the first time. (Original) Pésimo servicio, falla en transmisión en una GLE450 2024 mas de 15 días para ... Read More

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Google - Jul 8, 2024

(Translated by Google) Terrible service. Transmission failure on a 2024 GLE450. It took more than 15 days to schedule the truck to come into the shop, and even then, it's been 10 more days, and they haven't been able to diagnose it. I called and they told me they'd probably start inspecting it in 5 more days. It's assumed that you buy these high-end vehicles to avoid any hassles, and it's been a very bad experience, and it's not the first time. (Original) Pésimo servicio, falla en transmisión en una GLE450 2024 mas de 15 días para programar que la camioneta entre al taller y eso solo que entre ya van 10 días mas y no han podido hacer el diagnostico, hablo y me dice que posiblemente para dentro de 5 días mas comienzan a revisarla. Se supone que un compra estos vehículos de alta gama para no batallar y ha sido una experiencia muy mala y no es la primera vez.

The service department is extremely slow and does not give you timely updates. BEWARE: We came to the dealership to buy a specific pre-owned car listed on their website: it was available when we called before going to the dealership. However, the sale's rep Ricardo informed that it's NOT available and pushed us to another higher priced car, then when we almost were ready to sign for "his" chosen car, he changed the story again, saying the car was sold, making us to believe that next car (the third car) several thousands dollara more expensive from ... Read More

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Google - May 18, 2024

The service department is extremely slow and does not give you timely updates. BEWARE: We came to the dealership to buy a specific pre-owned car listed on their website: it was available when we called before going to the dealership. However, the sale's rep Ricardo informed that it's NOT available and pushed us to another higher priced car, then when we almost were ready to sign for "his" chosen car, he changed the story again, saying the car was sold, making us to believe that next car (the third car) several thousands dollara more expensive from the car we originally came for, was the last one for sale. We ended up buying that more expensive car to find out that the Mercedes-Benze Rep Ricardo did NOT disclose the car had a "moderate" accident and had major repairs done. In addition, he failed to inform that the car had 5 owners in just 2 years etc.. Side note: take a male friend/partner.

Since we made a purchase in 2022 our GLS 450 vehicle is constantly at the shop with mechanical issues it has spend months in the shop and after supposedly everything is fixed vehicle keeps doing same or worst. We just got our vehicle back today 5/8/24 is been in the shop since March 2024 the vehicle continues with issues we was driving it and it shut off running the same day we pick up the vehicle and everything was locked and all display alarms came on disabling all safety features This is a constant problem and safety issue for my kids I have told ... Read More

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Google - May 8, 2024

Since we made a purchase in 2022 our GLS 450 vehicle is constantly at the shop with mechanical issues it has spend months in the shop and after supposedly everything is fixed vehicle keeps doing same or worst. We just got our vehicle back today 5/8/24 is been in the shop since March 2024 the vehicle continues with issues we was driving it and it shut off running the same day we pick up the vehicle and everything was locked and all display alarms came on disabling all safety features This is a constant problem and safety issue for my kids I have told them this many times but no corrective action is done

Scam place the mechanics and service department said they fixed my car. Had me pay for the service over 2k and the car was in the same shape plus additional damages made by them but denied it and said they need to diagnose deeper after the fact that they diagnosed it twice! So I will be calling my attorney and make them pay!

Worst sales experience here I have had of buying cars for 50 years. If you have an out of state trade I would forget it.

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I bought a 2018 Mercedes with with 66000 miles purchased it on Feb 13 2024 today is April 2 2024 still no plates BUT engine light just came on today….. what the heck

Worst experience Response Javier H., lying me about pulling my credit .I have preapproved a good interest with a credit union and don't was agree .Lying me i will have soft pull ,and after i made hurt my credit score with 8 points,and after ask me downpayment with Mercedes financing.Lying me with how old is car on the market,it was 186 days and lying me is new car at the dealership,after i checked carfax i saw exactly 186 days.The car it was at this dealer for sale from 09.09.2023. Lying me car is 2021, but is 09.2020 Only lying This ... Read More

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DealerRater - Mar 17, 2024

Worst experience Response Javier H., lying me about pulling my credit .I have preapproved a good interest with a credit union and don't was agree .Lying me i will have soft pull ,and after i made hurt my credit score with 8 points,and after ask me downpayment with Mercedes financing.Lying me with how old is car on the market,it was 186 days and lying me is new car at the dealership,after i checked carfax i saw exactly 186 days.The car it was at this dealer for sale from 09.09.2023. Lying me car is 2021, but is 09.2020 Only lying This is a scam when somebody gives you other data and you need to pay the same money. Avoid this dealer to don't have the same problems.

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Worst experience Responde Javier H.,lying me about pulling my credit .I have preaproved a good interest with a credit union and don't was agree .Lying me i will have soft pull ,and after i made hurt my credit score with 8 points ,and after ask me downpayment with Mercedes financing .Lying me with how old is car on market ,it was 186 days and lying me is new car at dealearship,after i checked carfax i saw exactly 186 days .Car it was at this dealer for sale from 09.09.2023.Lying me car is 2021 ,but is 09.2020. Only lying This is a scam ... Read More

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Google - Mar 14, 2024

Worst experience Responde Javier H.,lying me about pulling my credit .I have preaproved a good interest with a credit union and don't was agree .Lying me i will have soft pull ,and after i made hurt my credit score with 8 points ,and after ask me downpayment with Mercedes financing .Lying me with how old is car on market ,it was 186 days and lying me is new car at dealearship,after i checked carfax i saw exactly 186 days .Car it was at this dealer for sale from 09.09.2023.Lying me car is 2021 ,but is 09.2020. Only lying This is a scam when somebody give you another data and you need pay same money .Avoid this dealer to don't have same problems ! Standard response,in wich again lying.I try to call Jordan ,is impossible .I don't loose my time with emails .Advice for customers :runnnn,don't aproach .Always try to trick you