Customer Testimonials
I want to thank Jesse Ortiz for being one of the best salesmen. I highly recommend you go with him if you are looking into purchasing a vehicle at Mercedez Benz of San Juan. He was very helpful, kind, understanding, and most importantly patient. He treated my family and I exceptionally well. Thanks to Jesse I drove off in my dream vehicle. Jesse is definitely the best!
Angel from Mercedes in san Juan very professional and attentive. He also scheduled transportation to take me back home to mission within 10 minutes. Driver very professional and opened the door for me making me feel like a VIP.
Since i got my vehicle with Mercedes-Benz of San Juan it’s been nothing but a great experience. My sales Rep Amanda DLG and Service Advisor Priscilla R. have been nothing but amazing. When needed they are always quick to respond with a quick solution. Great customer service from these two ladies. By far the best experience.
They really got me out of a bind.
Came in with a specific car in mind and walked out with it. This could not be done with Jesse Ortiz and his knowledge the car. If it wasn’t for Jesse, I wouldn’t be in my 2023 C300. This guy knows his stuff and will go out of his way to get you what you want. He was also very helpful and considerate in that he offered us food and water and tried to make our lengthy stay there as comfortable as possible. I highly recommend getting Jesse to help you out because if you get him, you get ...
Jesse sold me a car & when an issue came up. He got my car in for service within an hour, while at the same time putting me in a loaner vehicle while my issue is resolved. 10/10 service, he is very attentive & has great customer service. I’m extremely happy I decided to buy from Mercedes San Juan 😊👏🏻
Nothing but excellence from MB San Juan we’ve purchased 3 vehicles from Jessie great salesman very knowledgeable and experienced on his job
Yvan turned my experience around by assigning Rey. Rey was the best service advisor. I had a couple of hiccups with the service and a loaner. Yvan and Rey helped me solved the problem with my vehicle . Also a shout out to Amanda!!! My sales lady that is always there to guide me. Also the ballet guy always helpfull and welcoming. I appreciate all your prompt response to my concerns.
Great experience. Great service. Jessi Ortiz is always friendly and very helpful.
Great service! I purchased a Mercedes and have it serviced here frequently. I am provided with professional and efficient service. The great selection of snacks and drinks while you wait does not hurt either. I would recommend this dealership for your Mercedes needs.
After 11 years of not stepping foot on a dealership I went by to Mercedes- Benz of San Juan where I was quickly greeting by Jesse Ortiz. He has ample knowledge, great people's skills and is down to earth; he understood what I was looking for and made it happen without any hassle. Thank YOU Jesse for helping me with my Birthday gift! Blessings
In all my years of purchasing cars, I have never received such impeccable customer service from start to finish. The entire staff was extremely friendly, professional, and honest. I can see why Mercedes drivers are Mercedes drivers for life.
Service was exceptional, I had a small issue with my sunroof on my A220 and the service department was amazing! They dropped off a beautiful loaner to me while they fixed the issue with my vehicle to my workplace which was so helpful. I want to thank Angel from service department for being on top of everything and being so responsive. Thank you to salesman Angel and Marco salas for being so awesome and helpful. The whole team is amazing, love the coffee bar and massage chair while waiting for my car. Would highly recommend to anybody.
Service is always exceptional here! Mike Santos is a true professional! Great personality and courteous. My salesperson is also great. Geo Flamenco came by to say hello. He just doesn’t sell you a car and forget about you. I highly recommend him when buying a car.
Worked with Joe Trevino to purchase a new vehicle for my son. He showed us an amazing vehicle and walked us through all the ins and outs. He even delivered the vehicle to us. Thank you to Joe and the MB Team!
Friendly dealership, Angel and staff were very welcoming to me. I told them I was on a time crunch and Angel got me taken care of the same day.
Drove in and had a friendly greeting by Amanda DLG , told her we where looking for a Car for my Wife and she helped us get wifes dream car. Very hospitable, great experience, in amd out with our car in less than 2 hours . Best auto buying experience tbh
Unbelievable customer service throughout the process the buying and delivery process! I recently had the pleasure of working with Joe Trevino and MB San Juan team when I was looking for a new SL63. I did all the research and narrowed my search to three SLs, all in Texas. Joe was wonderful to work with. All of his communications were timely and if me he committed to do something, he did it. While the car was the center-point of our dealings, Joe went out of his way to make certain all my questions were answered. As I was a remote ...
Great and profesional service, was assisted by Mr. Joe Treviño. He was pacient and very clear at the moment of answering all my questions. He definitely has the knowledge and experience we needed to make it happen. If you are interested in buying he is your salesman. Thankyou Mr. Joe Treviño for my Mercedes Benz AMG!!!
Great service, great staff very attentive to my needs. Will definitely recommend, this dealership. Javier walked me through the process and made my experience worthwhile.
Good place to buy Good cars for a Good price!!!! Highly recommended. Number #1 in the valley
Staff extremely friendly and informative on things that go beyond service. While I was waiting, I was looking at another car and my service tech was able to give me some general information which I appreciated. The process was seamless, quick, and very professional, as always.
I recently visited the service department and was thoroughly impressed with the level of service I received. From the moment I arrived, I was greeted by Mike Santos who promptly checked me in and updated me on the status of my car's service. Throughout the service process, the communication was excellent, and I was always kept informed of any updates or changes to the service plan. The quality of work was exceptional, and my car was returned to me in great condition. Mike Santos was knowledgeable and professional, and I felt confident that my car was in good hands. ...
Exceptional Service and Aaron was very attentive thru out the process of dropping off and picking up the vehicle.
Mercedes Benz of San Juan is the most professional dealership I have ever seen. I am so impressed with how every member of the staff uses technology to communicate with the customer. The service advisor, Priscilla Ramos, kept me up to date the whole time my car was being serviced. She gave me multiple ways to reach her if I had any questions. I could even see pictures of my car being serviced! It was ready when she said it would be.I had all the paperwork on line before I came to pick up the car. It was washed ...
Angel guerrero is a truly exceptional asset to MBSJ! His service is definitely one of a kind and he assured great care would be taken of my vehicle! I have never in my years met someone who takes the initiative to help customers and get the ball rolling when there’s a problem. I can’t even begin to express my gratitude no words can describe my satisfaction with Mr.Guerrero’s service! Thank you MBSJ!!!
Very nice facility. Friendly and professional staff. I enjoyed the snack bar. Good coffee and tea.
Jesse Ortiz Jr. did a great job getting me the car I wanted. Thanks to Jordan for also helping. Very nice facility.
Amazing Service 👏
Excellent service, outstanding staff
Great customer service! Professional and quality service. They go out of their way to treat you like a Boss! I highly recommend them!
We had the best buying experience by Jaime Cantu, salesman. He was very nice and knowledgeable, he made us feel very comfortable trading our C300 2018 Mercedes-Benz car for GLA250 SUV. Jaime worked a great deal for us and we walked away very happy with our new SUV. The process was fast and He made the experience exceptional!
Great customer service Angel Ortega is your guy for sales
Exceptional service by Mr Joe Trevino. We discussed terms so that we knew where we stood and met in the middle for a true painless experience. My appreciation to all the staff.
I’ve purchased 3 vehicles from this dealership and I have to say Mike delivers the best customer service. He’s very attentive. Ask for him.
Walked In hoping that someone was going to help me find My New Vehicle, and Mr. Joe Treviño definitely delivered. The professional attitude and his extreme knowledge pointed me to the direction I was exactly looking for. It’s been the easiest and best experience I’ve had purchasing a vehicle to date. The near fact of accommodating and making us feel at home definitely will bring us back. Really looking forward to coming back soon to purchase another vehicle from Mr. Treviño at Mercedes Benz of San Juan.
Best experience we’ve ever had , didn’t waist our time , went above and beyond made the delivery special thank you to Jessie , the finance , management ,jesus and Mercedes for my dream car , highly recommend will definitely be doing future business! The best customer experience you’re definitely in good hands ! Thank you so much
We encourage anyone who is looking into purchasing a Mercedes -Benz to stop by at Mercedes-Benz of San Juan and ask for Joe Trevino. He is by far one of the best Sales Consultant you ever meet. He is very knowledgeable, patient and able to quickly build your trust in search for the right vehicle for you. He does not pressure you in any way. Thank you Joe for your outstanding service.
Great service every time I take my car for maintenance.
I've purchased my last few cars from Marky at this dealership. He is the absolute best to work with, took my requests seriously, and came to the table with a great deal. The entire process felt seamless. My family and I LOVE this dealership!!!!
Excellent service as always. Juan was extremely courteous and knowledgeable. I strongly recommend Mercedes of San Juan, TX. They take their job and services to a higher level. THANK YOU JUAN !!!
MB of San Juan provides outstanding service. Mr. Joe Trevino has sold us our 2nd MB and he is what gives MB a 5 star rating! MB of SJ is the only dealership that is customer-centered and focuses on providing the consumer an exceptional exercise. Love my new MB GLE 350!!!
I always love MB!!!! Excellent service all the time.
Joe Trevino is the man! Best dealer representative I have ever worked with. I only wish all dealerships were full of guys like him. 5-stars, thank you sir.
Many thanks to Geo! For his continued guidance & support on my first purchase. Not only does he provide exceptional customer service but continues to provide ongoing support for me and my family. Highly recommend MB San Juan, phenomenal team!
Geo has helped us with our last two purchases over a span of three years. Geo periodically sent me offers and let me know of availability. Not only did he help me purchase my CLA but when I told him I was looking to purchase a vehicle for my 16 year old, he had an option. We were able to secure two cars in one day saving us time and effort. Geo was knowledgeable, patient, and never pushy. We would recommend Geo to any of our friends and family and will be purchasing a vehicle from him in the future.
Excellent service and very knowledgeable of the product. Would highly recommended for anyone looking into buying a luxury vehicle.
Excellent service Geo our sales person was exceptional thru out the hole time while buying our vehicle
We took our Winnebago Navion, RV to Mercedes-Benz of San Juan. The best thing is, they actually work on M-B Sprinter Chassis vehicle. MOST M-B dealership only sell and service M-B autos. M-B of San Juan has an excellent service department. They keep owners very well apprised of what needs done and the exact amount it will cost to do it. They provided us with a ride back home.(to Mission Texas, about 14 miles away) They picked us up again when the job was done so we could pick up our RV. Our service consultant, Priscilla, was excellent. We made ...
Great customer service. Staff so cordial and car purchase fast and easy.
l highly recommend Mercedes Benz of San Juan Texas. Best of the Best! Just talk to my guys they will get you a set of wheels!!!
My experience at Mercedes-Benz of San Jan was awesome! Javier Hinojosa was my sales person and I would really recommend him to anyone. He was helpful, patient, and professional on helping us with our choice of car.
I had a great experience ordering and purchasing my vehicle. Angel kept me up to date from ordering to delivery of vehicle. Happy Customer!
Great customer service by Angel Ortega! Highly recommended, we bought our first Mercedes Benz and the transaction was very smooth and fast. Thank you so much ☺️ I love my new car! 🚗
All the staff at Mercedes San Juan are very professional and always exceed my expectations, they work with the customer to really make the service a good experience. great job you are a great team!!
Very Efficient
I highly recommend Mercedes Benz of San Juan, Tx. The staff is very professional, friendly, and attentive. The service is great too! I have been blessed to have been and still am a very happy customer of Mercedes Benz of San Juan since 2011. “The Best or Nothing.”
EXCELLENT SERVICE ALL AROUND. FRIENDLY STAFF. WILL SURELY GO MORE OFTEN. SAM TIJERINA GOES WAY AND BEYOND TO MAKE SURE WE'RE SATISFIED
I recently bought a vehicle and Joe Trevino was just awesome! This is actually the 2nd vehicle he helps us buy! I told him exactly what I wanted and he advised me the vehicles he had and I was able to make a selection! & signing & paperwork was so smooth! Definitely will be going back when it’s time for my next vehicle!
Very pleased with Isaiah. Very professional gracias gracias gracias gracias gracias gracias gracias gracias gracias
The service throughout my visit was excellent, the attentive staff made the proccess simple and easy.
Great buying experience. Joe Trevino made our experience seamless. MB San Juan is a great place for your first or next Benz. Great customer service, attentiveness and courteous. Joe Trevino will make sure all your purchasing needs are met.
Most of us don’t like the car shopping experience due to many obstacles but we were in need to. After going to many dealerships and the disappointment of not the vehicle but of the sales personnel, wow. We dealt with one asking to start paperwork without seeing the vehicle nor test driving it and other starting a bid with out seeing nor test driving it. Finally we came to Mercedes-Benz in San Juan, Tx where we were greeted by Mr. Joe Trevino. Mr. Joe Trevino was very patient with us, asked what we were looking for and instantly guided ...
Pricilla and Rachel, both were very helpful and got the work done, very happy customer like us. Awesome job !
Amazing customer service.
Staff people is very professional I am really pleased to be a costumer of Mercedez
It’s a pleasure to have my car care from the dealership they always do the best and even when I went just to take care of the car battery I decided to buy a new Mercedes’ I’m happy I have a new car
Mr Joe Trevino was great professional and helped us smoothly through our purchase.
(Translated by Google) They didn't make me wait at all and the customer service was excellent (Original) en nada me hicieron esperar y el servicio al cliente fue excellente
Very friendly helping people, took very good care of us, would definitely go back in the future
As always, excellent customer service, fast vehicle maintenance, and overall pleasant experience. Aaron is always so great to work with. Another customer riding home with me in the courtesy van also expressed the same sentiments for Aaron ❤️
Priscilla was very helpful. Answered all of my questions and got the work done. I wish there was more people like her. Will definitely come back for service.
Always a pleasure to work with Priscilla. Gabriel, in service and Josh are both stars.
Hi everyone, I bought, as you know, a mercedes benz. I showed up early morning. Thinking it would take all day, WONG! It was quick and easy. I bought many new cars in the past. They take forever...The staff here(Mercedes-Benz) are super nice, and cared if I was ok. I was undecided on three colors. Never pressured, wow excellent service. The sales rep. I talked to was Mr. Joe Trevino. Plus, It's the first time for me, many people congratulated me on my purchase. I totally recommend Mercedes benz. Everyone have a wonderful day!
service was very professional and courteous. They had great communication and I was advised of all work to be performed.
We bought our Mercedes-Benz suv on 2020, great buy, awesome customer service, thank you Joe Franco. Now Angel Guerra serviced our SUV in and out. But my only bad experience was this week when the General manager passed by me and didn't greet me, obviously that's part of his job, then I went the next day to pick up my vehicle and again he didn't greet me, I CAN'T BELIEVE that he had to ask who I was or what was my business there, then I heard this employee teling him that I bought a vehicle there ...
Very satisfied with their professionalism and customer ethics.
I was well taken care of, wonderful facility, very pleased
Very good service and friendliness. The prices for labor and parts are hiigh. Quality is good.
🏆🎖Mercedes Benz of San Juan did a Fantastic job in selling us such a dream SUV. Jaime Cantu offered such great customer service and rolled out the red carpet for us ☁️. Purchasing a brand new 2022 Mercedes’ Benz GLE 53 AMG and being able to custom order it and being able to design all features was everything & more . ☁️ We will be returning for the next one very soon .😀🏆🎖
🏆🎖Mercedes Benz of San Juan did a Fantastic job in selling us such a dream SUV. Jaime Cantu offered such great customer service and rolled out the red carpet for us ☁️. Purchasing a brand new 2022 Mercedes’ Benz GLE 53 AMG and being able to custom order it and being able to design all features was everything & more . ☁️ We will be returning for the next one very soon .😀🏆🎖