Customer Testimonials
Priscilla was very helpful. Answered all of my questions and got the work done. I wish there was more people like her. Will definitely come back for service.
Always a pleasure to work with Priscilla. Gabriel, in service and Josh are both stars.
Hi everyone, I bought, as you know, a mercedes benz. I showed up early morning. Thinking it would take all day, WONG! It was quick and easy. I bought many new cars in the past. They take forever...The staff here(Mercedes-Benz) are super nice, and cared if I was ok. I was undecided on three colors. Never pressured, wow excellent service. The sales rep. I talked to was Mr. Joe Trevino. Plus, It's the first time for me, many people congratulated me on my purchase. I totally recommend Mercedes benz. Everyone have a wonderful day!
service was very professional and courteous. They had great communication and I was advised of all work to be performed.
We bought our Mercedes-Benz suv on 2020, great buy, awesome customer service, thank you Joe Franco. Now Angel Guerra serviced our SUV in and out. But my only bad experience was this week when the General manager passed by me and didn't greet me, obviously that's part of his job, then I went the next day to pick up my vehicle and again he didn't greet me, I CAN'T BELIEVE that he had to ask who I was or what was my business there, then I heard this employee teling him that I bought a vehicle there ...
Very satisfied with their professionalism and customer ethics.
I was well taken care of, wonderful facility, very pleased
Very good service and friendliness. The prices for labor and parts are hiigh. Quality is good.
🏆🎖Mercedes Benz of San Juan did a Fantastic job in selling us such a dream SUV. Jaime Cantu offered such great customer service and rolled out the red carpet for us ☁️. Purchasing a brand new 2022 Mercedes’ Benz GLE 53 AMG and being able to custom order it and being able to design all features was everything & more . ☁️ We will be returning for the next one very soon .😀🏆🎖
🏆🎖Mercedes Benz of San Juan did a Fantastic job in selling us such a dream SUV. Jaime Cantu offered such great customer service and rolled out the red carpet for us ☁️. Purchasing a brand new 2022 Mercedes’ Benz GLE 53 AMG and being able to custom order it and being able to design all features was everything & more . ☁️ We will be returning for the next one very soon .😀🏆🎖
Very attentive personnel. Angel kept me updated about the service status. Shuttle service was very helpful.
Excellent service
No hesitation on any questions asked, salesmen assisted each other to keep us buyers informed, great place to buy from thanks to Isaiah, Ricardo and Josh on our purchase of our first Mercedes-Benz.
The sales process was professional and quick. The signing of the paperwork took less than 15 minutes. The sales staff is very knowledgeable. Overall, a pleasant experience.
We are very pleased with our purchase from Mercedes Benz of San Juan. Mr. Joe Trevino was very knowledgeable, friendly and professional. Never pushy or hesitant to answer any of our questions. Very happy customer.
Excellent service great coffee reliable friendly first class best mb anywhere service department is envy of all other dealers
After finding issues with the car I’d just purchased, I was just a little upset. I received excellent service from Mercedes of San Juan, especially from Sebastian, my customer service representative. He assured me that the issues with the car would be addressed. He kept me appraised of the situation and after a few hours told me they couldn’t address everything that day and got me a very nice loaner to get me home. The next day he had the car fixed and ready. Sebastian is going to be a real asset to this dealership.
Priscilla Ramos was friendly and very helpful assisting me with my service for my vehicle!
Love my local dealership. Excellent customer service every time I’ve had to stop in. Keep up the great work.
Isaiah great seles person as well costumer service
Our experience at Mercedes-Benz of San Juan was Great! Staff was friendly, attentive and knowledgeable, especially JOE TREVINO, who was exceptional, patient, and helpful. I got my new GLE350 and would HIGHLY recommend him if you need a new vehicle.
Thanks for the very good service, easy transaction, and clean car delivered. * * * * * Highly recommended. a
I want to thank Joe Franko for getting us in a new 2022 MAT GREY FULLY LOADED 4MATIC CLA AMG 43. So many extras that I'm not mentioning. So glad we didn't get the C300 a few months ago. The car is absolutely amazing, fast, flashy, and screams bad af. Can't wait to get the tint done to complete the look.
I feel very safe again to invest my Bitcoin because I've found a Platform that I can trust for the first time in a while. Severally lost my funds on fake trading platforms, I must recommend Mrs. Amandra Kelly the best Account manager. Mrs. Amandra Kelly is truly one of a kind and will go above and beyond for her clients.. I made a profit of $9,500 with an investment of $2,500. She was also extremely helpful in coordinating the withdrawal process. You can reach her Email: [email protected] WhatsApp:+1 (856) 843-3690
Very satisfied..Isaiah was very helpful and patient. Thank you!
My advisor, Mike was very professional and his sincere care for customer service was evident. So happy to see him back with Mercedes Benz! Thank You Mike!
Everything went smooth with this service and I could get it expedited, since I drove from Brownsville.
Had great service experience my service advisor Arron does a great job keeps me informed.
Excellent friendly service!
Very well received..very nice people.grewt cars.
Friendly quick service with Mike. Everyone very welcoming. No delays and allowed me to schedule appt at 5 pm after work.
everything was good, service from Aaron del Fierro was excellent, but the labor is expensive.
Excellent experience with financing our 2022 GLA 250. Excellent service from our salesman and explanation on use of car features.
Its nice service. I love it. My B7 service was done Im wait next service Will change brake ware. Thanks
Joe Trevino made the entire experience a wonderful one. Great customer service and one awesome vehicle. I highly recommend that anyone looking to buy a Mercedes vehicle go to Mercedes-Benz of San Juan and ask for Joe. He will provide you with world class customer service and make buying a car a great experience!
The best service they treat u like famliy
Great service from David! Very polite and provided options to make the best decision for the service my car needed. Thank You
(Translated by Google) Luxury and elegance 👌 😎 😉 (Original) Lujo y elegancia 👌 😎 😉
Despite being the only device advisor on a Saturday, David Casado made sure I was taken care of right before my ATX trip. It was with the help of Rachel who took my appointment and ensured that the parts were in that made it all possible! Thank you to Sebastian who actually performed the service. You all may look at this as just a service, but you in reality, you’re keeping my family and I safe when we ride in our car. Thank you! 🙏 I am extremely satisfied with the service I was provided! I’ll be back for ...
Mike is really attentive and helpful. I enjoy working with him and look forward to my next visit to work with him
We received very good service from Geo and the team. We were looking for the right used luxury SUV for about a month. Geo let us know whenever they received something until we finally found what we were looking for. A very pleasant buying experience.
For the last 10+ years, Mr. Juan Hernandez has taken care of my service needs with my MB vehicles and he’s undoubtedly the absolute best! Goes above and beyond to bring you first class customer care experience. Infinitely grateful for him!
Me atendió Aaron, excelente trato, claro en sus comentarios y preciso en sus cálculos de los presupuestos.
Excellent service from Angel, really professional and courteous, all the staff very friendly and nice.
David in service is good. They are a little slow and expensive. That might just be a Mercedes thing.
One stop shopping. Juan Hernandez was off duty the day we needed repairs. He received my text notified the service department, Joshua was able to take me home. Juan stayed in touch with the repairs. The vehicle has 32k still runs like new and with the great service and personal touch, it will have many more miles. Hopefully Continental in Austin sees the value of have great people at this dealership.
Exelente servicio !! Siempre muy atentos , sobre todo priscilla que siempre muy amable y eficiente en ek servicio de mi veiculo.
Amazing service thank you so much to Mr. Jesse Ortiz Mr. Frank and the team for their help in getting us in our new ride they went above and beyond to help us with what we wanted at an amazing price will definitely be recommending to our family and friends.
Amazing service thank you so much to Mr. Jesse Ortiz Mr. Frank and the team for their help in getting us in our new ride they went above and beyond to help us with what we wanted at an amazing price will definitely be recommending to our family and friends.
Always the best service! Priscilla always very nice and helpful and Geo the salesman that sold me my car always so nice. The barista very nice and did me and my daughter the best drinks. Lastly, love being in the Mercedes family.
Great service, treated me with respect and kindness. Answered any question I had and cleared any doubts. Very friendly staff and clean facility with nice amenities
Outstanding service and exceptional staff members. Immediate attention to every detail of issues with my 2012 GL450 immediately taken care of without delay. Mr. Aaron Del Fierro is truly trustworthy, honest, and direct to detail of my vehicle issues and resolutions. I highly recommend this young man. Thank you all, I am secure that my vehicle will be taken care of.
Sam T. Was very knowledgeable and courteous. Sam was transparent with the timeliness and expectations.
Great service from Jesse Ortiz, and frank explaining my daughter how her vehicle works best customer service
spent a week trying to get a banjo bolt for a G wagon from another MB dealer, they couldn't find the right one! the team in San juan got it the first time! awesome job parts dept!
When we have to get our vehicle maintenance done is always a pleasure visiting Mercedes Benz of San Juan
The staff of Mercedes of San Juan, showed professionalism, from the start to the finish ..
Service department has excellent service everyone is always willing to help specially Juan he goes beyond exceeding customer expectations. the best dealership in the valley
My experience at Mercedes Benz of San Juan was great! Having a busy work schedule, they were able to assist me with an Uber to and from work while they exchanged my battery. Always great assistance and friendly staff.
Good service from the service department. Accommodating . My SUV cleaned . Staff are accommodating with excellent service..
The salesman Javier Hinojosa was very courtesy and proffesional. Our purchase process was great. Thank you Mercedes Benz
Could not have for a more knowledgeable salesperson in Joe Trevino!! The dealership's personnel are very nice and cordial. Everyone is always will to help!!
I had the distinct pleasure of working with Mr Joe Trevino when trading in my vehicle. He not only paid close attention to what I was looking for but got me the best deal available. Mr Trevino was a delight to work with and made the overall process a great experience! I highly recommend Mr Trevino and this dealership to anyone who wishes to be appreciated and valued as a customer!
Very friendly, personalized, and professional. David Casados goes the extra mile to take care of your vehicle needs.
My rep Priscilla is awesome.....she rates a perfect score. Always responsive and very attentive.
Really great service and excellent staff always a great experience taking my truck for service
Great people and ready to help out with anything.
We bought a 2022 GLA 250 in January, it was the best experience my wife and I had in a dealership. Cause Mr. Jesse Ortiz Jr. made feel like family and all the staff treat you as family as well. Mr. Jesse did all he can do for us, the way he give us the specs for the car we bought. He had our BACK. Thank you Mr. Jesse Ortiz Jr.
Fast service. Excellent work. Great customer service. I am very happy with the outcome. I recommend.
Timely, no delays , kept us informed of status and cost. Pricilla was very professional in all aspects.
Only complaint is the shortage of loaner cars and extended time of several days to get vehicle back that would normally take a day.
Wendy is great! She’s very helpful. Speed of service was good. It was a good visit.
Good customer service and attention with the salesman Giovanni
Excellent hospitality! Angel Ortega was patient with us. I had been communicating with him via email. His messages were professional and beautifully stated on the dealership’s availability. When we told him our date and time to meet with him, he greeted us promptly. He stayed with us throughout our entire purchase. Angel is an excellent agent! We were thoroughly pleased with his expertise and patience. We thank him for all of his time spent with us.
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