Customer Testimonials

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Facebook Oct 12, 2021

Muy bien atendida gracias gracias gracias

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Google Oct 12, 2021

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DealerRater Oct 11, 2021

1 y service was done on time Car runs perfect Minor glitch w clock software fixed Carwash was thorough, as usual Excellent frappuccino

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Google Oct 8, 2021

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Google Oct 7, 2021

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Google Oct 5, 2021

Our dealings with Joe Trevino and the staff at Mercedes-Benz of San Juan was absolutely delightful. Joe is the best salesman I have ever worked with and believe I have worked with several. I highly recommend Joe and the staff at Mercedes-Benz of San Juan

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DealerRater Oct 4, 2021

I have purchased 3 vehicles from this dealership and each transaction was flawlessly executed with zero attitude or drama, unlike several other dealerships I have dealt with in the past. Joe Franco kept me well informed throughout the process and Sam Tijerina ensured that the transactions were seamless. I highly recommend giving them an opportunity to earn your business as they did mine.

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DealerRater Oct 2, 2021

As always, I was attended to by Aaron DF with excellent and fast customer service.

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Google Sep 29, 2021

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DealerRater Sep 29, 2021

El trato del vendedor e igual a de los empleados es excelente, completamente satisfecho con el trato

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Google Sep 27, 2021

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Google Sep 26, 2021

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Google Sep 22, 2021

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DealerRater Sep 22, 2021

The Best or Nothing!! From sales to service, this has been the best experience I have ever had at a car dealership. Isaiah Calzada and Jessie Ortiz were both courteous and professional. I have purchased Mercedes vehicles before, but never have I had the exceptional service that you get at Mercedes Benz of San Juan.

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DealerRater Sep 21, 2021

Since we walk in Javier Hinojosa gave us a warm welcome, and make us feel very good.

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DealerRater Sep 20, 2021

Just want to say that I had the best experience ever. Joe Trevino was a amazing salesman always there to answer my questions. Also want to thank Frankie Gonzalez for teaching us to use all the features of the GLE 53 Coupe. Just a overall a fabulous dealership. If your looking to buy from Mercedes San Juan just ask for Joe T. he'll put you in the car of your dreams.

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Google Sep 18, 2021

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Google Sep 15, 2021

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Facebook Sep 15, 2021

Amanda was so professional and attentive. The process was smooth and fast. She was able to bring me, this 2021 rose gold mercedes all the way to brownsville. I love it, thank you and thank you Mercedes-Benz 🖤✨

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Google Sep 15, 2021

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DealerRater Sep 11, 2021

Great experience! Everyone I interacted with were very friendly. The sales representative was attentive and courteous. I am satisfied with the purchase of my vehicle.

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DealerRater Sep 10, 2021

Service the best thank you to Juan, keeps me updated in progress and time, provided estimate prior and had all ready for us to pick

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DealerRater Sep 8, 2021

I was very impressed with this dealership but more than anything my sale associates Michael and Geo. They were very helpful to all of my needs. Thank you so much to them 😃

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Google Sep 6, 2021

Faboloso!!

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Google Sep 4, 2021

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DealerRater Sep 2, 2021

Great and fast customer service. I had my car back in less then a week and my back up camera was working perfectly, no problems.

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DealerRater Aug 31, 2021

They provided all the car information i needed. They were very friendly from the start and also very patient when i was asking a lot of questions so i could make a decision.

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DealerRater Aug 31, 2021

Ms. Ramos was excellent as well as Sam, the technician who worked in my car. Concerns I had with my car were documented and duly addressed.

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DealerRater Aug 25, 2021

I took one of my customers vehicle to replace the front collision sensor, I was help by Aaron at the service drive. He was very professional and very friendly.

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DealerRater Aug 25, 2021

Great service! Friendly and knowledgeable staff. Wonderful experience. Very pleased with the service and process.

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DealerRater Aug 25, 2021

WENDY KEPT ME INFORMED ABOUT THE SITUATION WITH MY CAR.VERY PROFESSIONAL.THE CAR WAS CLEANED AND REPAIR DONE WELL.I WILL DEFINITELY RECOMMEND THIS SERVICE CENTER

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Google Aug 25, 2021

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Google Aug 24, 2021

I had THE BEST experience buying my new car at Mercedes Benz of San Juan! Mr. Joe Trevino went above and beyond! He was accommodating, patient, and kind throughout the entire process. Thank you, Mr. Trevino, for the exceptional service! Thank you also to Mr. Sam Vasquez in financing, to Mr. Jaime Cantu in sales, and to Mr. Frank Gonzalez for the wonderful tutorials! The entire team at MB of SJ is TOP SHELF!

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Google Aug 24, 2021

Thank you Mike Medina! You made our experience outstanding and purchase exceptional! Thank you everyone who works within the dealership for informing us on the vehicle. Recommend this dealership!

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DealerRater Aug 22, 2021

Want a hustle free stress free purchase? See Joe Trevino excellent service, honest and friendly made the experience pleasant. Thank you Joe for awesome care!

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DealerRater Aug 21, 2021

Fast reliable customer service . Friendly and always answers my questions and calls . Also a big plus always has loaner car for me to use for me to use while my car is being serviced

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Google Aug 20, 2021

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Google Aug 19, 2021

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Google Aug 19, 2021

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Google Aug 17, 2021

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Google Aug 15, 2021

(Translated by Google) If you don't have your automotive part ... you order it and in "a few days," you have it! Thank you.! (Original) Si no tienen su parte automotriz... ud la encarga y en "few days," ud la tiene! Thank you.!

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DealerRater Aug 11, 2021

Did excellent work on repairing and communicating status of my vehicle

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Google Aug 11, 2021

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Google Aug 10, 2021

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Google Aug 6, 2021

Service Advisor Juan Hernandez is very helpful and respectful. Great staff

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Google Aug 6, 2021

The best experience with Geo Flamenco. Was the fastest purchase ever and he was always attending every single detail since filling the application until delivery. We will never hesitate choosing MB of San Juan and continue working with Geo. Big thumbs up

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Google Aug 6, 2021

I love my car. Fast and easy. Wonderful hospitality

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DealerRater Aug 5, 2021

Took my vehicle for annual inspection and have a above average Temperature indication gauge and wanted mechanic to take a quick look while there. They could not accommodate and told me i needed to make another appt even though they knew I live an hour away.

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Google Aug 3, 2021

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Google Aug 1, 2021

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Google Jul 31, 2021

Making the appointment was easy, checking in my Sprinter was easy. Professional, friendly, and attuned to my needs.

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DealerRater Jul 30, 2021

The customer service is always great very friendly they keep in contact with you about your vehicle and what is being done to it .ty

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Google Jul 27, 2021

Mr Javier Hinojosa was a excellent sales representative! He treated us with respect, guide us through the process of choosing a new vehicle patiently. Always made my husband and I feel comfortable and never pressured to make the purchase. Once the decision was made he facilitated the transaction and has been in contact with us to make sure everything is completed to our satisfaction. The representative ( sorry forgot his name) who introduced us to all the features of our new care was very attentive and clear. Offered extra help if needed and called us for follow up next day to ...

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DealerRater Jul 27, 2021

Excellent service and hospitality, very impressed with the establishment was super clean including the restrooms, Shuttle driver was very professional and courteous overall very pleased with everything.

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DealerRater Jul 19, 2021

The sales person was organized, prepared, and knowledgeable. When she didn't know one answer, she immediately found out. Everyone was friendly and professional. The whole transaction was low stress.

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DealerRater Jul 15, 2021

our service was very friendly and personable. Kept in touch with us during the service appt. and kept us informed during the process. Great Work Aaron

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DealerRater Jul 12, 2021

It took some time to fix a glitch on my car clock Understaffed for the volume of service It seems they try their best to help

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Google Jul 11, 2021

Excellent service!

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Google Jul 10, 2021

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DealerRater Jul 9, 2021

Excellent job Excellent service Excellent people From the moment you arrive until the vehicle is delivered to you, they treat you with great excellence .. thank you Mr. Hinojosa

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Google Jul 8, 2021

Quality

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DealerRater Jul 3, 2021

Fast service very attentive to my questions and concerns. Needed my Sprinter van ready before a family vacation and was guaranteed it would be ready👍🏼

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Google Jul 2, 2021

(Translated by Google) very well (Original) Muy bien

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DealerRater Jul 2, 2021

Good service I’m really satisfied with it will continue going for service on my Mercedes and what I like is they wash it and clean inside

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Facebook Jun 29, 2021

Well ,my car got fixed. It took a little bit too long but I hardly drive it anyway. I drive my semi to Florida and back 3 times a month. I'm just glad you were able to fix it.

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Google Jun 29, 2021

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Google Jun 22, 2021

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Google Jun 19, 2021

Mercedes Benz of San Juan is always a pleasant experience. Ricardo Gonzalez is a professional team member. I thank Ricardo and Sam Tijerina for their attention and service.Josh is very attentive and educated in vehicle tech area of Mercedes Benz. I highly recommend this Store for anyone in the market .

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DealerRater Jun 18, 2021

When I first enter, everyone was friendly and was offered coffee. Aaron did a great job with all my questions. He was very friendly and informative.

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Google Jun 18, 2021

Mercedes dealership offers by far the best customer service that I have ever experienced.

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Google Jun 17, 2021

Excelente servicio , amables y muy rapidos

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Google Jun 15, 2021

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Google Jun 15, 2021

Muy amables desde antes de entrar, Muy profesionales, personalmente una excelente experiencia. Gracias al Sr.Jesse por su amabilidad.

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Google Jun 13, 2021

Great service and always so friendly!

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DealerRater Jun 12, 2021

Very welcoming warm environment! Treated us like family , especially my kids ! Mr Hernandez was on constant communication with me in regards to the status of my vehicle that was being serviced ! Greatly appreciate your work and the other people who assisted , BIG THANK YOU!

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Google Jun 10, 2021

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DealerRater Jun 10, 2021

I walked inside the building and had the most beautiful experience & welcome I can’t stress enough it made me feel at home. Love my new vehicle! Thank you so much! -Alec S.

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Google Jun 9, 2021

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Google Jun 8, 2021

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Google Jun 2, 2021

I highly recommend purchasing a vehicle from here. Jesse Ortiz was helpful through the process of buying my first car, and provided excellent customer service.

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DealerRater May 31, 2021

I was unable to pick my vehicle same day. I did receive a text at 4:28 to pick up my vehicle but I was told you close service at 5. My concern is it takes more than that 32 minutes and this too short of notice. Sorry but I do not believe many of your customers are siting next to a phone ready to take off when you call some may need to make arrangements. You need to please consider the distance your customer has to get to your location especially when your team knows the road service going on is delaying traffic. ...

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DealerRater May 30, 2021

Super satisfied, great customer service! Joe Franco was patient and answered all questions and concerns without any hesitation or bother that my daughter and I had on vehicles. Would like to thank you for your great customer service. Will highly recommend! 👍👍👍

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Google May 27, 2021

Had a great experience buying my first Mercedes Benz with JESSE ORTIZ, would recommend this dealership to anyone looking for a Mercedes Benz

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DealerRater May 26, 2021

Sales person Amanda was awesome . Great personality and friendly . Amanda was helpful in getting the loan approved and getting my insurance to transfer to the new car

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Google May 26, 2021

We had the privilege of obtaining our first car from the Mercedez agency and with the good luck that Mr. Jesse Ortiz assisted us, very accessible and answered any questions we had. excellent service and of course we recommend it for your future purchases.

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DealerRater May 26, 2021

The few times that I’ve had to visit the dealership it’s always clean, I am greeted with a friendly hello and excellent customer service.

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Google May 26, 2021

Our sales process was smooth and our salesman, Jesse Ortiz, helped us out every step of the way! Thank you Jesse!

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Google May 25, 2021

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DealerRater May 23, 2021

Absolutely fabulous service always at Mercedes-Benz San Juan. Extremely professional in every sense, I highly recommend this dealership and service dept. for all your auto needs!

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Google May 22, 2021

Jesse Ortiz is an amazing and knowledgeable sales representative. It was fast, easy and everyone was very nice! Carolina makes the best smoothies 😊. if you need a used or new vehicle Mercedes Benz and of course with the help of Jesse is the place to go. 👍

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Google May 21, 2021

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Google May 20, 2021

Excellent costumer service! They go above and beyond providing services to their clients! Definitely recommend this dealership!

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Google May 20, 2021

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Google May 19, 2021

Amazing service!

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Google May 18, 2021

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Google May 14, 2021

This place has a very pleasant atmosphere and a wonderful group of people ready to answer any questions. I am very excited about my visit, I will be coming back when I'm ready and God willing for my purchase.

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DealerRater May 13, 2021

My agent was very helpful. Amenities superb. The barista was upbeat and nice, overall it was a good visit to this dealership. I would highly recommend it.

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Google May 13, 2021

My experience at Mercedes of San Juan was the best. Joe Trevino was very professional and very courteous. The best service in the RGV.

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Google May 11, 2021

Great customer service! Mike our salesman was outstanding, knowledgeable, and above all, friendly!

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Google May 11, 2021

Thank you Javier. He made the experience of purchasing our first Benz the best. We will do it again.


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