Customer Testimonials
Geo has helped us with our last two purchases over a span of three years. Geo periodically sent me offers and let me know of availability. Not only did he help me purchase my CLA but when I told him I was looking to purchase a vehicle for my 16 year old, he had an option. We were able to secure two cars in one day saving us time and effort. Geo was knowledgeable, patient, and never pushy. We would recommend Geo to any of our friends and family and will be purchasing a vehicle from him in the future.
Excellent service and very knowledgeable of the product. Would highly recommended for anyone looking into buying a luxury vehicle.
Excellent service Geo our sales person was exceptional thru out the hole time while buying our vehicle
We took our Winnebago Navion, RV to Mercedes-Benz of San Juan. The best thing is, they actually work on M-B Sprinter Chassis vehicle. MOST M-B dealership only sell and service M-B autos. M-B of San Juan has an excellent service department. They keep owners very well apprised of what needs done and the exact amount it will cost to do it. They provided us with a ride back home.(to Mission Texas, about 14 miles away) They picked us up again when the job was done so we could pick up our RV. Our service consultant, Priscilla, was excellent. We made ...
Great customer service. Staff so cordial and car purchase fast and easy.
l highly recommend Mercedes Benz of San Juan Texas. Best of the Best! Just talk to my guys they will get you a set of wheels!!!
My experience at Mercedes-Benz of San Jan was awesome! Javier Hinojosa was my sales person and I would really recommend him to anyone. He was helpful, patient, and professional on helping us with our choice of car.
I had a great experience ordering and purchasing my vehicle. Angel kept me up to date from ordering to delivery of vehicle. Happy Customer!
Great customer service by Angel Ortega! Highly recommended, we bought our first Mercedes Benz and the transaction was very smooth and fast. Thank you so much ☺️ I love my new car! 🚗
All the staff at Mercedes San Juan are very professional and always exceed my expectations, they work with the customer to really make the service a good experience. great job you are a great team!!
Very Efficient
I highly recommend Mercedes Benz of San Juan, Tx. The staff is very professional, friendly, and attentive. The service is great too! I have been blessed to have been and still am a very happy customer of Mercedes Benz of San Juan since 2011. “The Best or Nothing.”
EXCELLENT SERVICE ALL AROUND. FRIENDLY STAFF. WILL SURELY GO MORE OFTEN. SAM TIJERINA GOES WAY AND BEYOND TO MAKE SURE WE'RE SATISFIED
I recently bought a vehicle and Joe Trevino was just awesome! This is actually the 2nd vehicle he helps us buy! I told him exactly what I wanted and he advised me the vehicles he had and I was able to make a selection! & signing & paperwork was so smooth! Definitely will be going back when it’s time for my next vehicle!
Very pleased with Isaiah. Very professional gracias gracias gracias gracias gracias gracias gracias gracias gracias
The service throughout my visit was excellent, the attentive staff made the proccess simple and easy.
Great buying experience. Joe Trevino made our experience seamless. MB San Juan is a great place for your first or next Benz. Great customer service, attentiveness and courteous. Joe Trevino will make sure all your purchasing needs are met.
Most of us don’t like the car shopping experience due to many obstacles but we were in need to. After going to many dealerships and the disappointment of not the vehicle but of the sales personnel, wow. We dealt with one asking to start paperwork without seeing the vehicle nor test driving it and other starting a bid with out seeing nor test driving it. Finally we came to Mercedes-Benz in San Juan, Tx where we were greeted by Mr. Joe Trevino. Mr. Joe Trevino was very patient with us, asked what we were looking for and instantly guided ...
Pricilla and Rachel, both were very helpful and got the work done, very happy customer like us. Awesome job !
Amazing customer service.
Staff people is very professional I am really pleased to be a costumer of Mercedez
It’s a pleasure to have my car care from the dealership they always do the best and even when I went just to take care of the car battery I decided to buy a new Mercedes’ I’m happy I have a new car
Mr Joe Trevino was great professional and helped us smoothly through our purchase.
(Translated by Google) They didn't make me wait at all and the customer service was excellent. (Original) en nada me hicieron esperar y el servicio al cliente fue excellente
Very friendly helping people, took very good care of us, would definitely go back in the future
As always, excellent customer service, fast vehicle maintenance, and overall pleasant experience. Aaron is always so great to work with. Another customer riding home with me in the courtesy van also expressed the same sentiments for Aaron ❤️
Priscilla was very helpful. Answered all of my questions and got the work done. I wish there was more people like her. Will definitely come back for service.
Always a pleasure to work with Priscilla. Gabriel, in service and Josh are both stars.
Hi everyone, I bought, as you know, a mercedes benz. I showed up early morning. Thinking it would take all day, WONG! It was quick and easy. I bought many new cars in the past. They take forever...The staff here(Mercedes-Benz) are super nice, and cared if I was ok. I was undecided on three colors. Never pressured, wow excellent service. The sales rep. I talked to was Mr. Joe Trevino. Plus, It's the first time for me, many people congratulated me on my purchase. I totally recommend Mercedes benz. Everyone have a wonderful day!
service was very professional and courteous. They had great communication and I was advised of all work to be performed.
We bought our Mercedes-Benz suv on 2020, great buy, awesome customer service, thank you Joe Franco. Now Angel Guerra serviced our SUV in and out. But my only bad experience was this week when the General manager passed by me and didn't greet me, obviously that's part of his job, then I went the next day to pick up my vehicle and again he didn't greet me, I CAN'T BELIEVE that he had to ask who I was or what was my business there, then I heard this employee teling him that I bought a vehicle there ...
Very satisfied with their professionalism and customer ethics.
I was well taken care of, wonderful facility, very pleased
Very good service and friendliness. The prices for labor and parts are hiigh. Quality is good.
🏆🎖Mercedes Benz of San Juan did a Fantastic job in selling us such a dream SUV. Jaime Cantu offered such great customer service and rolled out the red carpet for us ☁️. Purchasing a brand new 2022 Mercedes’ Benz GLE 53 AMG and being able to custom order it and being able to design all features was everything & more . ☁️ We will be returning for the next one very soon .😀🏆🎖
🏆🎖Mercedes Benz of San Juan did a Fantastic job in selling us such a dream SUV. Jaime Cantu offered such great customer service and rolled out the red carpet for us ☁️. Purchasing a brand new 2022 Mercedes’ Benz GLE 53 AMG and being able to custom order it and being able to design all features was everything & more . ☁️ We will be returning for the next one very soon .😀🏆🎖
Very attentive personnel. Angel kept me updated about the service status. Shuttle service was very helpful.
Excellent service
No hesitation on any questions asked, salesmen assisted each other to keep us buyers informed, great place to buy from thanks to Isaiah, Ricardo and Josh on our purchase of our first Mercedes-Benz.
The sales process was professional and quick. The signing of the paperwork took less than 15 minutes. The sales staff is very knowledgeable. Overall, a pleasant experience.
We are very pleased with our purchase from Mercedes Benz of San Juan. Mr. Joe Trevino was very knowledgeable, friendly and professional. Never pushy or hesitant to answer any of our questions. Very happy customer.
Excellent service great coffee reliable friendly first class best mb anywhere service department is envy of all other dealers
After finding issues with the car I’d just purchased, I was just a little upset. I received excellent service from Mercedes of San Juan, especially from Sebastian, my customer service representative. He assured me that the issues with the car would be addressed. He kept me appraised of the situation and after a few hours told me they couldn’t address everything that day and got me a very nice loaner to get me home. The next day he had the car fixed and ready. Sebastian is going to be a real asset to this dealership.
Priscilla Ramos was friendly and very helpful assisting me with my service for my vehicle!
Love my local dealership. Excellent customer service every time I’ve had to stop in. Keep up the great work.
Isaiah great seles person as well costumer service
Our experience at Mercedes-Benz of San Juan was Great! Staff was friendly, attentive and knowledgeable, especially JOE TREVINO, who was exceptional, patient, and helpful. I got my new GLE350 and would HIGHLY recommend him if you need a new vehicle.
Thanks for the very good service, easy transaction, and clean car delivered. * * * * * Highly recommended. a
I want to thank Joe Franko for getting us in a new 2022 MAT GREY FULLY LOADED 4MATIC CLA AMG 43. So many extras that I'm not mentioning. So glad we didn't get the C300 a few months ago. The car is absolutely amazing, fast, flashy, and screams bad af. Can't wait to get the tint done to complete the look.
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Very satisfied..Isaiah was very helpful and patient. Thank you!
My advisor, Mike was very professional and his sincere care for customer service was evident. So happy to see him back with Mercedes Benz! Thank You Mike!
Everything went smooth with this service and I could get it expedited, since I drove from Brownsville.
Had great service experience my service advisor Arron does a great job keeps me informed.
Super friendly!
Very well received..very nice people.grewt cars.
Friendly quick service with Mike. Everyone very welcoming. No delays and allowed me to schedule appt at 5 pm after work.
everything was good, service from Aaron del Fierro was excellent, but the labor is expensive.
Excellent experience with financing our 2022 GLA 250. Excellent service from our salesman and explanation on use of car features.
Its nice service. I love it. My B7 service was done Im wait next service Will change brake ware. Thanks
Joe Trevino made the entire experience a wonderful one. Great customer service and one awesome vehicle. I highly recommend that anyone looking to buy a Mercedes vehicle go to Mercedes-Benz of San Juan and ask for Joe. He will provide you with world class customer service and make buying a car a great experience!
The best service they treat u like famliy
Great service from David! Very polite and provided options to make the best decision for the service my car needed. Thank You
(Translated by Google) Luxury and elegance 👌 😎 😉 (Original) Lujo y elegancia 👌 😎 😉
Despite being the only device advisor on a Saturday, David Casado made sure I was taken care of right before my ATX trip. It was with the help of Rachel who took my appointment and ensured that the parts were in that made it all possible! Thank you to Sebastian who actually performed the service. You all may look at this as just a service, but you in reality, you’re keeping my family and I safe when we ride in our car. Thank you! 🙏 I am extremely satisfied with the service I was provided! I’ll be back for ...
Mike is really attentive and helpful. I enjoy working with him and look forward to my next visit to work with him
We received very good service from Geo and the team. We were looking for the right used luxury SUV for about a month. Geo let us know whenever they received something until we finally found what we were looking for. A very pleasant buying experience.
For the last 10+ years, Mr. Juan Hernandez has taken care of my service needs with my MB vehicles and he’s undoubtedly the absolute best! Goes above and beyond to bring you first class customer care experience. Infinitely grateful for him!
Me atendió Aaron, excelente trato, claro en sus comentarios y preciso en sus cálculos de los presupuestos.
Excellent service from Angel, really professional and courteous, all the staff very friendly and nice.
David in service is good. They are a little slow and expensive. That might just be a Mercedes thing.
One stop shopping. Juan Hernandez was off duty the day we needed repairs. He received my text notified the service department, Joshua was able to take me home. Juan stayed in touch with the repairs. The vehicle has 32k still runs like new and with the great service and personal touch, it will have many more miles. Hopefully Continental in Austin sees the value of have great people at this dealership.
Exelente servicio !! Siempre muy atentos , sobre todo priscilla que siempre muy amable y eficiente en ek servicio de mi veiculo.
Amazing service thank you so much to Mr. Jesse Ortiz Mr. Frank and the team for their help in getting us in our new ride they went above and beyond to help us with what we wanted at an amazing price will definitely be recommending to our family and friends.
Always the best service! Priscilla always very nice and helpful and Geo the salesman that sold me my car always so nice. The barista very nice and did me and my daughter the best drinks. Lastly, love being in the Mercedes family.
Great service, treated me with respect and kindness. Answered any question I had and cleared any doubts. Very friendly staff and clean facility with nice amenities
Outstanding service and exceptional staff members. Immediate attention to every detail of issues with my 2012 GL450 immediately taken care of without delay. Mr. Aaron Del Fierro is truly trustworthy, honest, and direct to detail of my vehicle issues and resolutions. I highly recommend this young man. Thank you all, I am secure that my vehicle will be taken care of.
Sam T. Was very knowledgeable and courteous. Sam was transparent with the timeliness and expectations.
Great service from Jesse Ortiz, and frank explaining my daughter how her vehicle works best customer service
spent a week trying to get a banjo bolt for a G wagon from another MB dealer, they couldn't find the right one! the team in San juan got it the first time! awesome job parts dept!