Took my vehicle for annual inspection and have a above average Temperature indication gauge and wanted mechanic to take a quick look while there. They could not accommodate and told me i needed to make another appt even though they knew I live an hour away.
Excellent service and hospitality, very impressed with the establishment was super clean including the restrooms, Shuttle driver was very professional and courteous overall very pleased with everything.
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Our experience with our purchase was so great! The entire staff was welcoming and courteous. Mike Medina, our salesman, is very knowledgeable, patient and friendly. Frank, the tech specialist, was so helpful and kind. Thank you for superb service and a wonderful experience!
The sales person was organized, prepared, and knowledgeable. When she didn't know one answer, she immediately found out. Everyone was friendly and professional. The whole transaction was low stress.
our service was very friendly and personable. Kept in touch with us during the service appt. and kept us informed during the process. Great Work Aaron
It took some time to fix a glitch on my car clock Understaffed for the volume of service It seems they try their best to help
Excellent job Excellent service Excellent people From the moment you arrive until the vehicle is delivered to you, they treat you with great excellence .. thank you Mr. Hinojosa
Fast service very attentive to my questions and concerns. Needed my Sprinter van ready before a family vacation and was guaranteed it would be ready👍🏼
(Translated by Google) very well (Original) Muy bien
Good service I’m really satisfied with it will continue going for service on my Mercedes and what I like is they wash it and clean inside
Well ,my car got fixed. It took a little bit too long but I hardly drive it anyway. I drive my semi to Florida and back 3 times a month. I'm just glad you were able to fix it.
Mercedes Benz of San Juan is always a pleasant experience. Ricardo Gonzalez is a professional team member. I thank Ricardo and Sam Tijerina for their attention and service.Josh is very attentive and educated in vehicle tech area of Mercedes Benz. I highly recommend this Store for anyone in the market .
When I first enter, everyone was friendly and was offered coffee. Aaron did a great job with all my questions. He was very friendly and informative.
Excelente servicio , amables y muy rapidos
Muy amables desde antes de entrar, Muy profesionales, personalmente una excelente experiencia. Gracias al Sr.Jesse por su amabilidad.
Great service and always so friendly!
Very welcoming warm environment! Treated us like family , especially my kids ! Mr Hernandez was on constant communication with me in regards to the status of my vehicle that was being serviced ! Greatly appreciate your work and the other people who assisted , BIG THANK YOU!
I walked inside the building and had the most beautiful experience & welcome I can’t stress enough it made me feel at home. Love my new vehicle! Thank you so much! -Alec S.
I highly recommend purchasing a vehicle from here. Jesse Ortiz was helpful through the process of buying my first car, and provided excellent customer service.
I was unable to pick my vehicle same day. I did receive a text at 4:28 to pick up my vehicle but I was told you close service at 5. My concern is it takes more than that 32 minutes and this too short of notice. Sorry but I do not believe many of your customers are siting next to a phone ready to take off when you call some may need to make arrangements. You need to please consider the distance your customer has to get to your location especially when your team knows the road service going on is delaying traffic. ...
Super satisfied, great customer service! Joe Franco was patient and answered all questions and concerns without any hesitation or bother that my daughter and I had on vehicles. Would like to thank you for your great customer service. Will highly recommend! 👍👍👍
Had a great experience buying my first Mercedes Benz with JESSE ORTIZ, would recommend this dealership to anyone looking for a Mercedes Benz
Sales person Amanda was awesome . Great personality and friendly . Amanda was helpful in getting the loan approved and getting my insurance to transfer to the new car
We had the privilege of obtaining our first car from the Mercedez agency and with the good luck that Mr. Jesse Ortiz assisted us, very accessible and answered any questions we had. excellent service and of course we recommend it for your future purchases.
The few times that I’ve had to visit the dealership it’s always clean, I am greeted with a friendly hello and excellent customer service.
Our sales process was smooth and our salesman, Jesse Ortiz, helped us out every step of the way! Thank you Jesse!
Absolutely fabulous service always at Mercedes-Benz San Juan. Extremely professional in every sense, I highly recommend this dealership and service dept. for all your auto needs!
Jesse Ortiz is an amazing and knowledgeable sales representative. It was fast, easy and everyone was very nice! Carolina makes the best smoothies 😊. if you need a used or new vehicle Mercedes Benz and of course with the help of Jesse is the place to go. 👍
Excellent costumer service! They go above and beyond providing services to their clients! Definitely recommend this dealership!
This place has a very pleasant atmosphere and a wonderful group of people ready to answer any questions. I am very excited about my visit, I will be coming back when I'm ready and God willing for my purchase.
My agent was very helpful. Amenities superb. The barista was upbeat and nice, overall it was a good visit to this dealership. I would highly recommend it.
My experience at Mercedes of San Juan was the best. Joe Trevino was very professional and very courteous. The best service in the RGV.
Great customer service! Mike our salesman was outstanding, knowledgeable, and above all, friendly!
Thank you Javier. He made the experience of purchasing our first Benz the best. We will do it again.
The Mercedes team was quite helpful and wonderful to talk to. Very happy with my decision to go with a Mercedes from the dealership at San Juan.
Juan Hernandez and his team do a masterful job in service. Truly one of the best dealers in the Valley
Priscilla Ramos goes beyond in professionalism, courtesy and completely knowledgeable in her duties. Personally, we service our vehicles at san juan mb due to Mrs Ramos. What an asset to your company
Great service ordered my parts and got my car fixed as fast as they could... had a loaner , helped me get around .. Juan was excellent kept me informed at all times... thank you
We had a very pleasant experience while buying my daughters car from Mercedes Benz - San Juan. Our salesman, Joe Treviño, was the best. He made all the process as smooth as can be. Joe was very knowledgeable and professional. Also, Josh explained all the suv features excellent and precise. Both gentlemen were by far the best ay their profession. Once again, thank you!!
I just want to take a minute to rate my recent experience at Mercedes-Benz of San Juan. As you can see I have it a 5 star rating. This was a very smooth process from beginning to end. I would like to give praise to my salesman, Ricardo Gonzalez. He was extremely genuine and a true professional. He found a way to make it work in my favor and I am very thankful for that.
Great Job in Mercedes-Benz San Juan, great service and the employees makes you feel comfortable, the coffee courtesy lady she very friendly and make awesome beverages and shakes, Thanks to all the employees to make great atmosphere in Mercedes-Benz San Juan.
Very kind, and comfortable place
I never leave reviews but my salesman Isaiah Calzada deserves all the accolades. He has gone above and beyond from day one. Not only did he deliver my Range Rover to me himself on his day off, but he helped me get it custom made to my liking. No matter the time or day, he still responds to all my questions and concerns via email or text message promptly. My husband and I just wanted to say Thank You Mr.Calzada and let him know he’s appreciated.
Amazing customer service.
Excellent customer service. We were extremely satisfied with all the process. Thank you Geo Flamenco for all your help. We were very satisfied with his professionalism and caring approach.
The service consultant was very professiinal and knowledgeable of the service and customer satisfaction. Following up on the service status and communicate when the vehicle was ready.
Great experience! Aaron service representative was very informative and provided very good customer service! Was contacted immediately and scheduled service fast. Was called for updates and finished on date given.
Made it easy to deal ,In and out in no time Friendly staff and they make you feel Welcome and follow up call to make sure every thing is going OK
Great service thorough out purchase process. Ricardo Gonzales provided great service. Highly recommend Ricardo to anyone looking for a MB. Beto did a great job getting me financed. I will definitely purchase another MB from MB of San Juan.
Aaron was very helpful in communicating with me the status of my vehicle throughout the day! The customer service department from beginning to end, best experience I’ve had at a Mercedes dealership coming from San Diego, CA.
Isaiah A. Calzada was the sales professional. Extremely accommodating and patient as I tested autos. The concierge service was excellent. No big sales pressure. Great.
Great Experience with purchasing my first Mercedes-Benz, Mr. Franco was very knowledgeable about every vehicle I looked at and explained and answered any questions I had. After purchasing the vehicle the Concierge was very helpful in explaining all the little details the car came with and answered all my questions as well. Great First experience at this dealership.
Great service, I found what I wanted with a great price.
I would highly suggest working with Joe Trevino. He made the whole process extremely effortless and was willing to do what he could for me to get me in the car of my dreams! Wouldn’t go to anyone else but Joe! Thank you so much again!!
The appointment was prompt with people waiting for me to open my door and escort me to my service managers desk. Juan hernandez is professional and personal as well and is a pleasure to deal with. Rachel the operator who answers the service desk is quick and efficient and always courteous.
I purchased a GLE Coupe AMG and it was such a smooth, amazing experience. Highly recommend Joe Trevino for all sales needs! Everyone I interacted with was so kind and professional.
(Translated by Google) Excellent treatment (Original) Excelente trato
Ricardo G. was The Best Sales Man ever Made everything go smoothly and Beto Finance Manager had me in My Mercy by the end of the day....Oh and the Coffee bar 🙌🏻🙌🏻 best girl ever ..Makes me want to go back for the G Wagon with all the attention 🤣🤩♥️🙌🏻
Everything was great including the attention I got from Mr Juan Hernandez. The only thing I didn't like was that I got picked up at the mall and It wasn't a pleasant ride back to dealership. She even got lost and took forever to get back.
I was completely satisfied with my complete experience . My rep was wonderful . Juan Hernandez kept me abreast of the status of my car the entire time .
Awesome experience. Jesse was awesome. Great service and experience. We would recommend Mercedes Benz of San Juan to all our friends and family. Excellent experience.
Friendly, courteous and profesional are some of the characteristics of this dealership.
Best customer service in the whole valley ! Thank you Joe Trevino for all your help looking For the perfect car. Thank you again
Extremely happy with Mercedes Benz of San Juan. This is our 4th purchase there. We love their service and personnel. We always feel very welcomed. Thanks!
1) Upon arrival, was taken to Priscilla, who, I was told would be my contact person. 2) Uber driver picked me up right away to take me home. 3) Priscilla was extremely courteous and professional 4) Priscilla called me when the car was ready 5) Priscilla greeted me on my return, updated my records, and thanked me for having answered the letters to have my MB taken in for a service recall for a replacement airbag. Everything went extremely well! No waiting, and great service.
Super.Michael was very helpful.
Mercedes never disappoints. They are nice to you as soon as you walk in. I inquired about my vehicle online and Jesse reached out and worked with me and was so friendly with out even knowing me in person yet. He is such an amazing sales rep and great person. Never had any issues with anyone from this dealership from the service to the financing they’re all awesome! 🙂
Great sales people. Friendly environment
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