Customer Testimonials
spent a week trying to get a banjo bolt for a G wagon from another MB dealer, they couldn't find the right one! the team in San juan got it the first time! awesome job parts dept!
When we have to get our vehicle maintenance done is always a pleasure visiting Mercedes Benz of San Juan
The staff of Mercedes of San Juan, showed professionalism, from the start to the finish ..
Service department has excellent service everyone is always willing to help specially Juan he goes beyond exceeding customer expectations. the best dealership in the valley
My experience at Mercedes Benz of San Juan was great! Having a busy work schedule, they were able to assist me with an Uber to and from work while they exchanged my battery. Always great assistance and friendly staff.
Good service from the service department. Accommodating . My SUV cleaned . Staff are accommodating with excellent service..
The salesman Javier Hinojosa was very courtesy and proffesional. Our purchase process was great. Thank you Mercedes Benz
Could not have for a more knowledgeable salesperson in Joe Trevino!! The dealership's personnel are very nice and cordial. Everyone is always will to help!!
I had the distinct pleasure of working with Mr Joe Trevino when trading in my vehicle. He not only paid close attention to what I was looking for but got me the best deal available. Mr Trevino was a delight to work with and made the overall process a great experience! I highly recommend Mr Trevino and this dealership to anyone who wishes to be appreciated and valued as a customer!
Very friendly, personalized, and professional. David Casados goes the extra mile to take care of your vehicle needs.
My rep Priscilla is awesome.....she rates a perfect score. Always responsive and very attentive.
Really great service and excellent staff always a great experience taking my truck for service
Great people and ready to help out with anything.
We bought a 2022 GLA 250 in January, it was the best experience my wife and I had in a dealership. Cause Mr. Jesse Ortiz Jr. made feel like family and all the staff treat you as family as well. Mr. Jesse did all he can do for us, the way he give us the specs for the car we bought. He had our BACK. Thank you Mr. Jesse Ortiz Jr.
Fast service. Excellent work. Great customer service. I am very happy with the outcome. I recommend.
Timely, no delays , kept us informed of status and cost. Pricilla was very professional in all aspects.
Only complaint is the shortage of loaner cars and extended time of several days to get vehicle back that would normally take a day.
Wendy is great! She’s very helpful. Speed of service was good. It was a good visit.
Good customer service and attention with the salesman Giovanni
Excellent hospitality! Angel Ortega was patient with us. I had been communicating with him via email. His messages were professional and beautifully stated on the dealership’s availability. When we told him our date and time to meet with him, he greeted us promptly. He stayed with us throughout our entire purchase. Angel is an excellent agent! We were thoroughly pleased with his expertise and patience. We thank him for all of his time spent with us.
Had an amazing experience with MB San Juan! I do not live in the RGV and was looking for a specific vehicle that I could not find in inventory. I called MB San Juan to enquire about a vehicle I found online. I was connected to Joe Treviño and he was able to assist me with the process of purchasing a new vehicle. Even though I didn’t leave in the area, Joe was able to make the purchase a very smooth transition. The entire process was completed electronically and all I did was drive down to the RGV ...
Excellent service. Was even better 5 years ago.
Mike Santos is the BEST service advisor I the whole area 👍
Bought GLE53 AMG Coupe. Get best deal in town. Thank you Geo ( My Sales Rap)
Very friendly and knowledgeable staff; I never felt pressured and they have been very helpful even after my purchase!! I would definitely recommend this dealership!!
Nice job done and good experience!
Fast and friendly service. Aaron Del Fierro was very helpful. I will definitely come back for services here.
Excellent service and friendly employees. They take care of their customers in a timely manner. Excellent service advisors
Excellent service and friendly staff. Wouldn’t go anywhere else to buy my next Mercedes
Great and exceptional experience...Mr Jesse Ortiz made it happen. The process was smooth, accurate and fast. Thays what its about. Highly recommend getting your next vehicle here.
(Translated by Google) Excellent service (Original) Excelente servicio
I reside in Houston, so buying a vehicle site unseen felt risky. However, Joe Trevino made it a first class experience. His responsiveness was immediate and his concern for my satisfaction was paramount. He even picked me up from the airport and when I arrived at the dealership the vehicle along with all paperwork was ready to go! Joe made it easy! I’ll definitely be using Joe for my next purchase.
David was excellent in meeting all of my car service needs. The windshield arrived promptly and was installed right away.
MIKE SANTOS IS AWESOME.HE DID A OUTSTANDING JOB AND IS EXTREMELY NICE. THE TECHS ARE AWESOME AND DO A OUTSTANDING JOB. I WOULD RECOMMENED MIKE AND HIS TEAM ALL MY FRIENDS AND FAMILY.
If you think about a professional consultant that helps you in the entire process of evaluating all aspects of acquiring a vehicle, Mercedes Benz of San Juan has the right team of professionals for that purpose. Our first point of contact was Joe Treviño and he was very helpful as he answered all of our questions and he made a tremendous follow-up. We definitely feel that we made the right choice in getting a vehicle from them. Congratulations to all the team, for their great customer-service attitude.
Awesome service. very knowledgeable sales man Jaime and technology person Frankie. The deserve a raise
Excellent customer service/ pleasant environment/waiting area--very professional and accommodating advisor, Aaron Del Fierro
Best managed and staffed Mercedes-Benz dealership in Texas. We drove in from Florida with a family emergency and were facing a possible major repair. Mike Santos, our service advisor, the service technician and the detail crew went above and beyond to listen, diagnose and repair our vehicle. Mercedes-Benz of San Juan is lucky to have team members like these. As a result, we were able to get back to managing our family emergency much sooner than expected Mike just followed up to check in on the performance of the repair and the car. You will not be disappointed with the ...
Angel helped out my sister & I in the purchase of our vehicles and was very helpful in explaining everything! One of the best salesman I’ve encountered! 10/10
Well I sold my 2013 Dodge Ram 1500 to a friend to help him out. Problem was I loved my truck. I really loved my truck and it was great. I started To do more research and look for another vehicle. I have CARFAX so I started to do a little bit of investigating which would be the best vehicle I can find. I saw one similar to mine except it was a 2017 which is a very good year for Dodge Ram. The vehicle that I saw and wanted was at Mercedes-Benz in San Juan. I got connected to a gentleman by ...
Atención al cliente exelente!!
Jaime and Josh were soooo helpful, kind, and very knowledgeable in everything they did. I am so grateful they got me into my dream vehicle!!
Thank you! Juan Hernandez for your service
Joe Trevino exceeded my expectations! We never felt rushed and he listened to everything I was looking for regarding my new vehicle. I had a wonderful experience buying at Mercedes at San Juan. Top of the line customer service is hard to find, and Joe definitely went above and beyond. Beto and Joshua are amazing as well. Beto was very easy to work with and his patience was knowledge was extremely gratifying. Joshua took the time to answer every single question about the vehicle and never once was bothered with my million and one questions. I felt right at home ...
Very satisfy with the salesman very profesional Excelent service.we will always be customers of Mercedes benz
Their customer service is always excellent. Aaron is very knowledgeable and helpful when taking in my vehicle for service. Keep up the great work!
EXCELENTE ATENCION DESDE EL VENDEDOR DE LA CAMIONETA JOE FRANCO Y EL PERSONAL DE SERVIVIO
Joe Trevino and the team at Mercedes Benz of San Juan always ensure that your vehicle buying process is achieved with admirable ease. Thank you for your impeccable customer service, Joe.
I had a great experience at your dealership… Hassle Free … Joe Franco thank you for your Service.. It was a pleasure meeting your BrotherHood..
Excellent service and very professional people Aron Delfierro an excellent employee very experienced and professional.
Exceeded my expectations. Aaron took care of my concern. All is well. I definitely come visit again.
There are so many Mercedes Benz dealerships that do not handle the Mercedes Benz sprinter chassis. The San Juan dealership does. That makes it extremely convenient for us. Also, they found out that we need it a MUBX update which is a recall item. We had not heard about this. They did the update for us. They were very prompt and kept us informed throughout the process. Our sprinter chassis is a Winnebago Navion RV. When we called up we asked for a day one week in advance. That was no problem. We have heard horror stories about how some ...
Excellent experience. We ordered our Sprinter through Joe Trevino and couldn't be happier. One of the easiest and smoothest auto purchases, totally exceeded our expectations. Thanks again!
Muy bien atendida gracias gracias gracias
1 y service was done on time Car runs perfect Minor glitch w clock software fixed Carwash was thorough, as usual Excellent frappuccino
Our dealings with Joe Trevino and the staff at Mercedes-Benz of San Juan was absolutely delightful. Joe is the best salesman I have ever worked with and believe I have worked with several. I highly recommend Joe and the staff at Mercedes-Benz of San Juan
I have purchased 3 vehicles from this dealership and each transaction was flawlessly executed with zero attitude or drama, unlike several other dealerships I have dealt with in the past. Joe Franco kept me well informed throughout the process and Sam Tijerina ensured that the transactions were seamless. I highly recommend giving them an opportunity to earn your business as they did mine.
El trato del vendedor e igual a de los empleados es excelente, completamente satisfecho con el trato
As always, I was attended to by Aaron DF with excellent and fast customer service.
The Best or Nothing!! From sales to service, this has been the best experience I have ever had at a car dealership. Isaiah Calzada and Jessie Ortiz were both courteous and professional. I have purchased Mercedes vehicles before, but never have I had the exceptional service that you get at Mercedes Benz of San Juan.
Since we walk in Javier Hinojosa gave us a warm welcome, and make us feel very good.
Just want to say that I had the best experience ever. Joe Trevino was a amazing salesman always there to answer my questions. Also want to thank Frankie Gonzalez for teaching us to use all the features of the GLE 53 Coupe. Just a overall a fabulous dealership. If your looking to buy from Mercedes San Juan just ask for Joe T. he'll put you in the car of your dreams.
Great experience! Everyone I interacted with were very friendly. The sales representative was attentive and courteous. I am satisfied with the purchase of my vehicle.
Service the best thank you to Juan, keeps me updated in progress and time, provided estimate prior and had all ready for us to pick
I was very impressed with this dealership but more than anything my sale associates Michael and Geo. They were very helpful to all of my needs. Thank you so much to them 😃
Faboloso!!
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