Customer Testimonials

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Facebook May 12, 2022

spent a week trying to get a banjo bolt for a G wagon from another MB dealer, they couldn't find the right one! the team in San juan got it the first time! awesome job parts dept!

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Google May 11, 2022

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DealerRater May 11, 2022

When we have to get our vehicle maintenance done is always a pleasure visiting Mercedes Benz of San Juan

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Google May 10, 2022

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DealerRater May 7, 2022

The staff of Mercedes of San Juan, showed professionalism, from the start to the finish ..

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DealerRater May 2, 2022

Service department has excellent service everyone is always willing to help specially Juan he goes beyond exceeding customer expectations. the best dealership in the valley

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Google May 1, 2022

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Google Apr 29, 2022

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Google Apr 29, 2022

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Google Apr 24, 2022

My experience at Mercedes Benz of San Juan was great! Having a busy work schedule, they were able to assist me with an Uber to and from work while they exchanged my battery. Always great assistance and friendly staff.

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DealerRater Apr 24, 2022

Good service from the service department. Accommodating . My SUV cleaned . Staff are accommodating with excellent service..

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Google Apr 22, 2022

The salesman Javier Hinojosa was very courtesy and proffesional. Our purchase process was great. Thank you Mercedes Benz

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Google Apr 13, 2022

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Google Apr 13, 2022

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DealerRater Apr 13, 2022

Could not have for a more knowledgeable salesperson in Joe Trevino!! The dealership's personnel are very nice and cordial. Everyone is always will to help!!

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Google Apr 11, 2022

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DealerRater Mar 30, 2022

I had the distinct pleasure of working with Mr Joe Trevino when trading in my vehicle. He not only paid close attention to what I was looking for but got me the best deal available. Mr Trevino was a delight to work with and made the overall process a great experience! I highly recommend Mr Trevino and this dealership to anyone who wishes to be appreciated and valued as a customer!

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DealerRater Mar 30, 2022

Very friendly, personalized, and professional. David Casados goes the extra mile to take care of your vehicle needs.

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DealerRater Mar 23, 2022

My rep Priscilla is awesome.....she rates a perfect score. Always responsive and very attentive.

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DealerRater Mar 15, 2022

Really great service and excellent staff always a great experience taking my truck for service

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Facebook Mar 11, 2022

Great people and ready to help out with anything.

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Google Mar 10, 2022

We bought a 2022 GLA 250 in January, it was the best experience my wife and I had in a dealership. Cause Mr. Jesse Ortiz Jr. made feel like family and all the staff treat you as family as well. Mr. Jesse did all he can do for us, the way he give us the specs for the car we bought. He had our BACK. Thank you Mr. Jesse Ortiz Jr.

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Google Mar 5, 2022

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DealerRater Mar 4, 2022

Fast service. Excellent work. Great customer service. I am very happy with the outcome. I recommend.

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DealerRater Mar 3, 2022

Timely, no delays , kept us informed of status and cost. Pricilla was very professional in all aspects.

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Google Mar 1, 2022

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Google Feb 24, 2022

Only complaint is the shortage of loaner cars and extended time of several days to get vehicle back that would normally take a day.

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DealerRater Feb 23, 2022

Wendy is great! She’s very helpful. Speed of service was good. It was a good visit.

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Google Feb 23, 2022

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Facebook Feb 20, 2022

Good customer service and attention with the salesman Giovanni

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Google Feb 19, 2022

Excellent hospitality! Angel Ortega was patient with us. I had been communicating with him via email. His messages were professional and beautifully stated on the dealership’s availability. When we told him our date and time to meet with him, he greeted us promptly. He stayed with us throughout our entire purchase. Angel is an excellent agent! We were thoroughly pleased with his expertise and patience. We thank him for all of his time spent with us.

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Google Feb 12, 2022

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Google Feb 11, 2022

Had an amazing experience with MB San Juan! I do not live in the RGV and was looking for a specific vehicle that I could not find in inventory. I called MB San Juan to enquire about a vehicle I found online. I was connected to Joe Treviño and he was able to assist me with the process of purchasing a new vehicle. Even though I didn’t leave in the area, Joe was able to make the purchase a very smooth transition. The entire process was completed electronically and all I did was drive down to the RGV ...

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Google Feb 10, 2022

Excellent service. Was even better 5 years ago.

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Facebook Feb 10, 2022

Mike Santos is the BEST service advisor I the whole area 👍

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Google Feb 9, 2022

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Google Feb 6, 2022

Bought GLE53 AMG Coupe. Get best deal in town. Thank you Geo ( My Sales Rap)

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DealerRater Feb 6, 2022

Very friendly and knowledgeable staff; I never felt pressured and they have been very helpful even after my purchase!! I would definitely recommend this dealership!!

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Google Feb 5, 2022

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Google Jan 28, 2022

Nice job done and good experience!

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DealerRater Jan 28, 2022

Fast and friendly service. Aaron Del Fierro was very helpful. I will definitely come back for services here.

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DealerRater Jan 27, 2022

Excellent service and friendly employees. They take care of their customers in a timely manner. Excellent service advisors

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Google Jan 22, 2022

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DealerRater Jan 22, 2022

Excellent service and friendly staff. Wouldn’t go anywhere else to buy my next Mercedes

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Google Jan 21, 2022

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Google Jan 19, 2022

Great and exceptional experience...Mr Jesse Ortiz made it happen. The process was smooth, accurate and fast. Thays what its about. Highly recommend getting your next vehicle here.

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Google Jan 9, 2022

(Translated by Google) Excellent service (Original) Excelente servicio

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DealerRater Jan 8, 2022

I reside in Houston, so buying a vehicle site unseen felt risky. However, Joe Trevino made it a first class experience. His responsiveness was immediate and his concern for my satisfaction was paramount. He even picked me up from the airport and when I arrived at the dealership the vehicle along with all paperwork was ready to go! Joe made it easy! I’ll definitely be using Joe for my next purchase.

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Google Jan 6, 2022

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DealerRater Jan 1, 2022

David was excellent in meeting all of my car service needs. The windshield arrived promptly and was installed right away.

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Google Dec 30, 2021

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DealerRater Dec 30, 2021

MIKE SANTOS IS AWESOME.HE DID A OUTSTANDING JOB AND IS EXTREMELY NICE. THE TECHS ARE AWESOME AND DO A OUTSTANDING JOB. I WOULD RECOMMENED MIKE AND HIS TEAM ALL MY FRIENDS AND FAMILY.

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Google Dec 27, 2021

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Google Dec 27, 2021

If you think about a professional consultant that helps you in the entire process of evaluating all aspects of acquiring a vehicle, Mercedes Benz of San Juan has the right team of professionals for that purpose. Our first point of contact was Joe Treviño and he was very helpful as he answered all of our questions and he made a tremendous follow-up. We definitely feel that we made the right choice in getting a vehicle from them. Congratulations to all the team, for their great customer-service attitude.

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Google Dec 22, 2021

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DealerRater Dec 19, 2021

Awesome service. very knowledgeable sales man Jaime and technology person Frankie. The deserve a raise

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DealerRater Dec 17, 2021

Excellent customer service/ pleasant environment/waiting area--very professional and accommodating advisor, Aaron Del Fierro

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Google Dec 10, 2021

Best managed and staffed Mercedes-Benz dealership in Texas. We drove in from Florida with a family emergency and were facing a possible major repair. Mike Santos, our service advisor, the service technician and the detail crew went above and beyond to listen, diagnose and repair our vehicle. Mercedes-Benz of San Juan is lucky to have team members like these. As a result, we were able to get back to managing our family emergency much sooner than expected Mike just followed up to check in on the performance of the repair and the car. You will not be disappointed with the ...

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Google Dec 8, 2021

Angel helped out my sister & I in the purchase of our vehicles and was very helpful in explaining everything! One of the best salesman I’ve encountered! 10/10

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Google Dec 7, 2021

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Google Dec 3, 2021

Well I sold my 2013 Dodge Ram 1500 to a friend to help him out. Problem was I loved my truck. I really loved my truck and it was great. I started To do more research and look for another vehicle. I have CARFAX so I started to do a little bit of investigating which would be the best vehicle I can find. I saw one similar to mine except it was a 2017 which is a very good year for Dodge Ram. The vehicle that I saw and wanted was at Mercedes-Benz in San Juan. I got connected to a gentleman by ...

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Google Nov 28, 2021

Atención al cliente exelente!!

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DealerRater Nov 23, 2021

Jaime and Josh were soooo helpful, kind, and very knowledgeable in everything they did. I am so grateful they got me into my dream vehicle!!

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Facebook Nov 17, 2021

Thank you! Juan Hernandez for your service

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DealerRater Nov 16, 2021

Joe Trevino exceeded my expectations! We never felt rushed and he listened to everything I was looking for regarding my new vehicle. I had a wonderful experience buying at Mercedes at San Juan. Top of the line customer service is hard to find, and Joe definitely went above and beyond. Beto and Joshua are amazing as well. Beto was very easy to work with and his patience was knowledge was extremely gratifying. Joshua took the time to answer every single question about the vehicle and never once was bothered with my million and one questions. I felt right at home ...

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DealerRater Nov 14, 2021

Very satisfy with the salesman very profesional Excelent service.we will always be customers of Mercedes benz

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DealerRater Nov 11, 2021

Their customer service is always excellent. Aaron is very knowledgeable and helpful when taking in my vehicle for service. Keep up the great work!

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DealerRater Nov 10, 2021

EXCELENTE ATENCION DESDE EL VENDEDOR DE LA CAMIONETA JOE FRANCO Y EL PERSONAL DE SERVIVIO

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Google Nov 9, 2021

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Google Nov 6, 2021

Joe Trevino and the team at Mercedes Benz of San Juan always ensure that your vehicle buying process is achieved with admirable ease. Thank you for your impeccable customer service, Joe.

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Google Nov 3, 2021

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Facebook Oct 31, 2021

I had a great experience at your dealership… Hassle Free … Joe Franco thank you for your Service.. It was a pleasure meeting your BrotherHood..

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DealerRater Oct 30, 2021

Excellent service and very professional people Aron Delfierro an excellent employee very experienced and professional.

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DealerRater Oct 26, 2021

Exceeded my expectations. Aaron took care of my concern. All is well. I definitely come visit again.

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DealerRater Oct 22, 2021

There are so many Mercedes Benz dealerships that do not handle the Mercedes Benz sprinter chassis. The San Juan dealership does. That makes it extremely convenient for us. Also, they found out that we need it a MUBX update which is a recall item. We had not heard about this. They did the update for us. They were very prompt and kept us informed throughout the process. Our sprinter chassis is a Winnebago Navion RV. When we called up we asked for a day one week in advance. That was no problem. We have heard horror stories about how some ...

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Google Oct 21, 2021

Excellent experience. We ordered our Sprinter through Joe Trevino and couldn't be happier. One of the easiest and smoothest auto purchases, totally exceeded our expectations. Thanks again!

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Google Oct 20, 2021

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Facebook Oct 12, 2021

Muy bien atendida gracias gracias gracias

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Google Oct 12, 2021

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DealerRater Oct 11, 2021

1 y service was done on time Car runs perfect Minor glitch w clock software fixed Carwash was thorough, as usual Excellent frappuccino

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Google Oct 8, 2021

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Google Oct 7, 2021

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Google Oct 5, 2021

Our dealings with Joe Trevino and the staff at Mercedes-Benz of San Juan was absolutely delightful. Joe is the best salesman I have ever worked with and believe I have worked with several. I highly recommend Joe and the staff at Mercedes-Benz of San Juan

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DealerRater Oct 4, 2021

I have purchased 3 vehicles from this dealership and each transaction was flawlessly executed with zero attitude or drama, unlike several other dealerships I have dealt with in the past. Joe Franco kept me well informed throughout the process and Sam Tijerina ensured that the transactions were seamless. I highly recommend giving them an opportunity to earn your business as they did mine.

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DealerRater Oct 2, 2021

El trato del vendedor e igual a de los empleados es excelente, completamente satisfecho con el trato

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DealerRater Oct 1, 2021

As always, I was attended to by Aaron DF with excellent and fast customer service.

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Google Sep 29, 2021

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Google Sep 27, 2021

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Google Sep 26, 2021

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Google Sep 22, 2021

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DealerRater Sep 21, 2021

The Best or Nothing!! From sales to service, this has been the best experience I have ever had at a car dealership. Isaiah Calzada and Jessie Ortiz were both courteous and professional. I have purchased Mercedes vehicles before, but never have I had the exceptional service that you get at Mercedes Benz of San Juan.

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DealerRater Sep 21, 2021

Since we walk in Javier Hinojosa gave us a warm welcome, and make us feel very good.

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DealerRater Sep 20, 2021

Just want to say that I had the best experience ever. Joe Trevino was a amazing salesman always there to answer my questions. Also want to thank Frankie Gonzalez for teaching us to use all the features of the GLE 53 Coupe. Just a overall a fabulous dealership. If your looking to buy from Mercedes San Juan just ask for Joe T. he'll put you in the car of your dreams.

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Google Sep 18, 2021

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Google Sep 15, 2021

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Google Sep 15, 2021

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DealerRater Sep 10, 2021

Great experience! Everyone I interacted with were very friendly. The sales representative was attentive and courteous. I am satisfied with the purchase of my vehicle.

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DealerRater Sep 10, 2021

Service the best thank you to Juan, keeps me updated in progress and time, provided estimate prior and had all ready for us to pick

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DealerRater Sep 8, 2021

I was very impressed with this dealership but more than anything my sale associates Michael and Geo. They were very helpful to all of my needs. Thank you so much to them 😃

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Google Sep 6, 2021

Faboloso!!


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