Customer Testimonials

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Google Apr 21, 2021

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DealerRater Apr 20, 2021

Great service thorough out purchase process. Ricardo Gonzales provided great service. Highly recommend Ricardo to anyone looking for a MB. Beto did a great job getting me financed. I will definitely purchase another MB from MB of San Juan.

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Google Apr 20, 2021

Aaron was very helpful in communicating with me the status of my vehicle throughout the day! The customer service department from beginning to end, best experience I’ve had at a Mercedes dealership coming from San Diego, CA.

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DealerRater Apr 19, 2021

Isaiah A. Calzada was the sales professional. Extremely accommodating and patient as I tested autos. The concierge service was excellent. No big sales pressure. Great.

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Google Apr 14, 2021

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DealerRater Apr 13, 2021

Great Experience with purchasing my first Mercedes-Benz, Mr. Franco was very knowledgeable about every vehicle I looked at and explained and answered any questions I had. After purchasing the vehicle the Concierge was very helpful in explaining all the little details the car came with and answered all my questions as well. Great First experience at this dealership.

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Google Apr 13, 2021

Great service, I found what I wanted with a great price.

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Google Apr 12, 2021

I would highly suggest working with Joe Trevino. He made the whole process extremely effortless and was willing to do what he could for me to get me in the car of my dreams! Wouldn’t go to anyone else but Joe! Thank you so much again!!

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Google Apr 9, 2021

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Google Apr 7, 2021

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DealerRater Apr 6, 2021

The appointment was prompt with people waiting for me to open my door and escort me to my service managers desk. Juan hernandez is professional and personal as well and is a pleasure to deal with. Rachel the operator who answers the service desk is quick and efficient and always courteous.

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DealerRater Apr 3, 2021

I purchased a GLE Coupe AMG and it was such a smooth, amazing experience. Highly recommend Joe Trevino for all sales needs! Everyone I interacted with was so kind and professional.

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Google Apr 3, 2021

The best car purchase experience I’ve ever experienced Geo is the man he was clear and consistent on what he said a no BS sales man. Gives u the answer u ask of any questions no matter how trivial management Joe was nice and very polite never had to ask for a water or a refreshment. Thanks Mercedes of San Juan

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Google Apr 3, 2021

(Translated by Google) Excellent treatment (Original) Excelente trato

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Google Mar 31, 2021

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Google Mar 30, 2021

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Facebook Mar 26, 2021

Ricardo G. was The Best Sales Man ever Made everything go smoothly and Beto Finance Manager had me in My Mercy by the end of the day....Oh and the Coffee bar 🙌🏻🙌🏻 best girl ever ..Makes me want to go back for the G Wagon with all the attention 🤣🤩♥️🙌🏻

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Google Mar 25, 2021

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Google Mar 25, 2021

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Google Mar 22, 2021

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DealerRater Mar 21, 2021

Everything was great including the attention I got from Mr Juan Hernandez. The only thing I didn't like was that I got picked up at the mall and It wasn't a pleasant ride back to dealership. She even got lost and took forever to get back.

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DealerRater Mar 21, 2021

I was completely satisfied with my complete experience . My rep was wonderful . Juan Hernandez kept me abreast of the status of my car the entire time .

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DealerRater Mar 20, 2021

Awesome experience. Jesse was awesome. Great service and experience. We would recommend Mercedes Benz of San Juan to all our friends and family. Excellent experience.

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Google Mar 19, 2021

Friendly, courteous and profesional are some of the characteristics of this dealership.

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Google Mar 19, 2021

Best customer service in the whole valley ! Thank you Joe Trevino for all your help looking For the perfect car. Thank you again

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DealerRater Mar 17, 2021

Extremely happy with Mercedes Benz of San Juan. This is our 4th purchase there. We love their service and personnel. We always feel very welcomed. Thanks!

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Google Mar 16, 2021

1) Upon arrival, was taken to Priscilla, who, I was told would be my contact person. 2) Uber driver picked me up right away to take me home. 3) Priscilla was extremely courteous and professional 4) Priscilla called me when the car was ready 5) Priscilla greeted me on my return, updated my records, and thanked me for having answered the letters to have my MB taken in for a service recall for a replacement airbag. Everything went extremely well! No waiting, and great service.

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Google Mar 13, 2021

Super.Michael was very helpful.

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Google Mar 12, 2021

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Google Mar 10, 2021

Mercedes never disappoints. They are nice to you as soon as you walk in. I inquired about my vehicle online and Jesse reached out and worked with me and was so friendly with out even knowing me in person yet. He is such an amazing sales rep and great person. Never had any issues with anyone from this dealership from the service to the financing they’re all awesome! 🙂

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Google Mar 4, 2021

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Google Mar 2, 2021

Great sales people. Friendly environment

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Google Mar 2, 2021

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Google Mar 1, 2021

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Google Feb 26, 2021

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DealerRater Feb 26, 2021

I had the opportunity to be a national customer of this dealership. It is truly top notch. Everyone was friendly helpful, professional, pleasant and Amazing! My salesman Isaiah C. went over and above to make my transaction a success! This business is a team effort. I LOVE my vehicle and recommend this dealership to all near and far. I never could have imagined I would purchase a Landrover from Mercedes on the other side of the country!?.. Not to mention the Palm Trees and Super Barista Carolina: ) Thanks to All!! 5 Stars!

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DealerRater Feb 22, 2021

Great service! Very attentive! I really appreciate how very polite and courteous they are. Would highly recommend San Juan, TX Mercedes Benz dealership to all.

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Google Feb 22, 2021

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DealerRater Feb 21, 2021

Great experience attended to right away and fixed the issue quickly excellent customer service. Aaron And Rebecca were great and explained everything from the repairs to the loaner.

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Google Feb 17, 2021

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Google Feb 17, 2021

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Google Feb 15, 2021

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Google Feb 14, 2021

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Google Feb 13, 2021

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DealerRater Feb 12, 2021

EXCELLENT DEALERSHIP EMPLOYEES ALL SUPER FRIENDLY AND VERY COURTEOUS DEALERSHIP NICE AND CLEAN DEALERSHIP EASY TO DRIVE TO AND FROM VERY HAPPY CUSTOMER QUALITY WORK

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DealerRater Feb 12, 2021

Juan Lopez and Wendy Vazquez went above and beyond to help out. We Really appreciate them for the attention to detail and resolution of our needs! Thank you

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Google Feb 9, 2021

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Google Feb 7, 2021

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DealerRater Feb 6, 2021

I always feel VIP when I go to Mercedes Benz. From the customized coffees to the team that greets you at the door. It’s never a bother when it’s time to do my maintenance service.

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Facebook Feb 5, 2021

Good service and thoughtful and polite employees!

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Google Feb 2, 2021

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Google Feb 2, 2021

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Google Jan 28, 2021

Mercedes Benz of San Juan is THE BEST! They are number 1 on my list for 2021. Call Isaiah he will do the work for you and with you.

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Google Jan 27, 2021

Great service, I have been a customer of Mercedes-Benz of San Juan for almost ten years and they are reliable, care for their customers and diligently will take care of all their client needs,

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DealerRater Jan 25, 2021

Great service, very helpful and friendly! We appreciate all of the help and time from your employees! It has been a wonderful experience so far!

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Google Jan 24, 2021

Their salesmen were slow to help us 😞 Profiling?!?

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DealerRater Jan 22, 2021

Always outstanding service. Everyone is extremely courteous and attentive. I cannot say enough. I have been a client for ni e years and plan to continue to come back.

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DealerRater Jan 22, 2021

Excellent sales person Michael, not the one who was suppose to meet up with us, but very satisfied with his professional manners. All other involved were also courteous and professional

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Facebook Jan 21, 2021

Courteous professional excellent service

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Facebook Jan 14, 2021

So happy and satisfied with the purchase of our new 2021 GLB35 AMG, our first Mercedes Benz, our salesman Isaiah was very helpful in showing us every feature and detail by detail of every auto we tested there and finally helped us decide on the one we chose! Everyone at that dealership is so professional and make you feel at home!

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Google Jan 14, 2021

Great experience. Juan went above and beyond expectations to make sure our car was taken care of quickly.

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Google Jan 12, 2021

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Facebook Jan 9, 2021

Thank you for coming through for me greatly appreciate it ,Many Blessings To All

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Google Jan 8, 2021

Thank you for the assistance and service you provided to my son Santiago and me during our purchase of a New 2020 C-300. Thank you Mercedes-Benz of San Juan, your sales team is the best!

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Google Jan 7, 2021

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Google Jan 2, 2021

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DealerRater Dec 31, 2020

Always a good experience with this dealership. Excellent service and staff. Service is done to my satisfaction and the work performed is completed to my satisfaction. Thank you

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Facebook Dec 30, 2020

Great great great great great

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Google Dec 30, 2020

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Google Dec 26, 2020

I had a wonderful experience buying my vehicle at San Juan Mercedes. I was very hesitant about buying a vehicle from a dealership as I was shopping solo and was nervous about having a pushy salesperson. However, my salesman, Jaime was fantastic and had my best interest in mind. I never felt pressured and he answered my million questions without being annoyed. The entire process was seamless and stress free. I completed my purchase within a few hours. The general manager even stopped by during the purchase to make sure I was happy and receiving good service. Jaime has followed ...

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Google Dec 25, 2020

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Google Dec 25, 2020

(Translated by Google) Excellent Attention and professionalism from Mr. Javier (sales) and all the staff 💯👍 (Original) Excelente Atención y profesionalismo del Sr Javier (ventas) y todo el personal 💯👍

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DealerRater Dec 17, 2020

Excelente servicio por parte de Isaiah y Mike. Quedamos encantados con el trato que se nos dio y nos encanta nuestra camioneta. Muchas gracias y que tengan felices fiestas.

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DealerRater Dec 16, 2020

Great service! My car was washed and ready when I arrived. The bill was ready and accurate. Personnel very efficient and professional service given by Mercedes

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Google Dec 16, 2020

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Google Dec 15, 2020

Although our purchase didn't work out (someone else bought it before we could get the details ironed out), I just want to express my gratitude to Isaiah. He was extremely professional and went above and beyond to get details for us. He even stopped by on his day off to make a video for us. We would have been traveling from Alabama to make the purchase. The vehicle was worth it, but his customer service was a huge selling point. Thanks, again!

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Google Dec 12, 2020

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DealerRater Dec 11, 2020

Juan Hernandez is an excellent employee. Juan has a great personality and is always there to assist us all the time. I highly recommend Juan Hernandez. Thank you!!

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Google Dec 10, 2020

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Google Dec 8, 2020

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Facebook Dec 3, 2020

Great professional staff!!!

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Google Dec 2, 2020

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Google Dec 2, 2020

Thanks to Juan on service department for his outstanding customer service.

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Google Nov 28, 2020

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Google Nov 27, 2020

Extremely satisfied with the service I received! Mr. Joe Trevino was beyond helpful in finding me a car that I love. I would definitely recommend him to anyone looking to buy a car from here.

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Google Nov 25, 2020

Excellent experience. Great staff. Phenomenal job by Service Advisor. She (Wendy) kept us informed every step of the way! . 😀

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Google Nov 25, 2020

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Google Nov 25, 2020

We are gratiful for your special atention and service. Thank you so much. May God bless you all.

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DealerRater Nov 24, 2020

Extremely satisfied, with the kindness of the employees and the professionalism. The attention and action was rapid. The vehicle is under warranty and I had taken it to the dealership in Harlingen, and there was not even a work order open on my vehicle, the returned it with nothing done. So, I have always dealt with San Juan Mercedes, where I know I have the best service. Thank you !

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DealerRater Nov 19, 2020

Great maintenance experience. So far I can see the difference under the new ownership. Keep up the good work and customers will return. Customer waiting area looks very nice after the remodeling.

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Google Nov 19, 2020

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Google Nov 16, 2020

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DealerRater Nov 14, 2020

Great team, all worked together to get me in a newer model vehicle ! Transaction went really smooth and surprisingly quicker than expected and planned for!

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Google Nov 13, 2020

Extremely professional.

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DealerRater Nov 12, 2020

I came in to the dealership 2 weeks ago and spoke to a service agent, that I was not very happy with. When I returned, a second time, I dealt with Aaron Del Fierro and I have to say, he restored my confidence in the San Juan Dealership. Aaron went above and beyond to make sure I was treated like an appreciated customer. I did not purchase my vehicle at the San Juan store and the first time I came in I was very disappointed in the way I was treated. In dealing with Aaron, he was very courteous and helpful. ...

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Google Nov 11, 2020

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Google Nov 11, 2020

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DealerRater Nov 10, 2020

Great Service!! Very friendly and informative. Wendy gave me all the necessary information I needed to service my GLA. Aaron was also helpful while picking up my vehicle.

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Google Nov 10, 2020

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DealerRater Nov 9, 2020

Juan Carlos Hernandez is my service agent. Excellent customer service and work. All people are friendly and courteous. Service department work is great. Highly recommend.

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